ITAM Application Support Operations (Mandarin)

Globe Telecom, Inc.; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Globe Telecom, Inc. in the Philippines seeks an IT Operations professional to support IT Asset Management across the enterprise. You will assist the IT Asset Manager with tracking, reclamation, and disposal of hardware, while ensuring documentation is current and processes run smoothly.

You will monitor application health, participate in incident and problem management, and support changes, releases, and automation initiatives. Familiarity with cloud, Kubernetes, and CI/CD is a plus.

Qualifications

• Bachelor’s degree in IT, CS, engineering or related field.
• Strong troubleshooting and analytical skills.
• Good communication and stakeholder management skills.
• Familiarity with cloud technologies and monitoring/logging tools.
• Fresh grads to 1–3 years in IT operations or application support preferred; Mandarin fluency is a plus.

Responsibilities

• Support day-to-day operations of assigned applications and digital services.
• Monitor application health and performance using approved tools.
• Perform initial troubleshooting and coordinate with teams to restore services.
• Participate in major incident resolution and root-cause analysis.
• Assist in deployment, release, change and post-implementation activities.
• Maintain deployment and operational documentation.

Skills

Troubleshooting

Communication

Stakeholder management

Cloud concepts

Monitoring tools

Mandarin fluency

Education

Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related discipline

Tools

Kubernetes

AWS

GCP

GitHub

GitLab

CI/CD

Python

Bash

PowerShell

Private Cloud

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Part of the IT Asset Management (ITAM) team and will assist the IT Asset Manager in formulating the long term strategic management of Globe's IT assets. The position will be responsible for tracking, processing and documenting procedures, reclamation, and disposal of all IT hardware throughout the enterprise.

Key Outcomes

• Stable and reliable application services.
• Reduced repeat incidents and operational issues.
• Successful implementation of changes and releases.
• Accurate and up-to-date operational documentation.
• Improved operational visibility through monitoring and reporting.
• Timely support of maintenance agreement and asset lifecycle activities.

Key Accountabilities

Application Operations

• Support the day-to-day operations of assigned applications and digital services.
• Monitor application health and service performance using approved monitoring tools.
• Perform initial technical investigation and troubleshooting of application issues.
• Coordinate with development teams, vendors, and infrastructure teams to restore services.

Incident and Problem Management

Participate in major incident resolution activities.

Perform root cause analysis support and problem investigations.

Track recurring issues and recommend operational improvements.

Ensure incidents and service requests are managed within agreed service levels.

Change and Release Support

Participate in deployment, release, and change implementation activities.

Validate operational readiness before production implementation.

Support post-implementation verification and stabilization activities.

Maintain deployment and operational documentation.

Service Reliability and Monitoring

Review alerts, logs, and monitoring dashboards.

Support service availability and performance improvement initiatives.

Assist in capacity and utilization reviews.

Identify opportunities for automation and operational efficiency.

Vendor and Asset Management

Coordinate with service providers and vendors supporting assigned applications.

Maintain application inventory and operational documentation.

Support maintenance agreement tracking and renewal activities.

Ensure operational risks and support requirements are properly documented.

HIRING REQUIREMENTS

• Required Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related discipline..
• Basic understanding of application architectures and cloud technologies.
• Familiarity with monitoring and logging tools.
• Strong troubleshooting and analytical skills.
• Good communication and stakeholder management skills.
• Preferred Fresh grad up to 1–3 years of experience in IT Operations, Application Support, Cloud Operations, or related areas Must be fluent in Mandarin.
• Exposure to AWS, GCP, or Private Cloud environments.
• Exposure to Kubernetes and container platforms.
• Familiarity with GitHub or GitLab repositories.
• Exposure to CI/CD deployment processes.
• Basic scripting knowledge (Python, Bash, PowerShell).
• Experience using AI-assisted productivity tools.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession

Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie’s New York.

Purpose

In everything we do, we treat people right to create a Globe of Good.

Vision

We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission

We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.