ITAM Application Support Operations (Mandarin)

Globe Telecom, Inc.; Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Globe Telecom, Inc. is seeking an ITAM Application Support Operations professional (Mandarin) to assist the IT Asset Manager in long-term strategic management of Globe's IT assets.

The role centers on tracking, processing, and documenting procedures, reclamation, and disposal of IT hardware across the enterprise. You will support day-to-day application operations, monitor health, investigate issues, and coordinate with cross-functional teams to ensure stable services and timely releases.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related discipline.
• Basic understanding of application architectures and cloud technologies.
• Familiarity with monitoring and logging tools.
• Strong troubleshooting and analytical skills.
• Good communication and stakeholder management skills.

Responsibilities

• Support day-to-day operations of assigned applications and digital services.
• Monitor application health and service performance using approved monitoring tools.
• Perform initial technical investigation and troubleshooting of application issues.
• Coordinate with development teams, vendors, and infrastructure teams to restore services.
• Participate in deployment, release, and change implementation activities.

Skills

Troubleshooting

Analytical skills

Communication

Stakeholder management

Mandarin fluency

Education

Bachelor’s degree in IT/CS/Engineering

Tools

Monitoring tools

Logging tools

GitHub

GitLab

Kubernetes

CI/CD pipelines

Job description

## ITAM Application Support Operations (Mandarin)Applylocations: 11F The Globe Towertime type: Full timeposted on: Posted Todayjob requisition id: R0000021253At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.## **Job Description**Part of the IT Asset Management (ITAM) team and will assist the IT Asset Manager in formulating the long term strategic management of Globe's IT assets. The position will be responsible for tracking, processing and documenting procedures, reclamation, and disposal of all IT hardware throughout the enterprise.**Key Outcomes*** Stable and reliable application services.* Reduced repeat incidents and operational issues.* Successful implementation of changes and releases.* Accurate and up-to-date operational documentation.* Improved operational visibility through monitoring and reporting.* Timely support of maintenance agreement and asset lifecycle activities.**Key Accountabilities**### ### Application Operations* Support the day-to-day operations of assigned applications and digital services.* Monitor application health and service performance using approved monitoring tools.* Perform initial technical investigation and troubleshooting of application issues.* Coordinate with development teams, vendors, and infrastructure teams to restore services.### ### Incident and Problem Management* Participate in major incident resolution activities.* Perform root cause analysis support and problem investigations.* Track recurring issues and recommend operational improvements.* Ensure incidents and service requests are managed within agreed service levels.### ### Change and Release Support* Participate in deployment, release, and change implementation activities.* Validate operational readiness before production implementation.* Support post-implementation verification and stabilization activities.* Maintain deployment and operational documentation.### ### Service Reliability and Monitoring* Review alerts, logs, and monitoring dashboards.* Support service availability and performance improvement initiatives.* Assist in capacity and utilization reviews.* Identify opportunities for automation and operational efficiency.### ### Vendor and Asset Management* Coordinate with service providers and vendors supporting assigned applications.* Maintain application inventory and operational documentation.* Support maintenance agreement tracking and renewal activities.* Ensure operational risks and support requirements are properly documented.**HIRING REQUIREMENTS**### Required* Bachelor’s Degree in Information Technology, Computer Science, Engineering, or related discipline..* Basic understanding of application architectures and cloud technologies.* Familiarity with monitoring and logging tools.* Strong troubleshooting and analytical skills.* Good communication and stakeholder management skills.### ### Preferred* Fresh grad up to 1–3 years of experience in IT Operations, Application Support, Cloud Operations, or related areas* **Must be fluent in Mandarin.*** Exposure to AWS, GCP, or Private Cloud environments.* Exposure to Kubernetes and container platforms.* Familiarity with GitHub or GitLab repositories.* Exposure to CI/CD deployment processes.* Basic scripting knowledge (Python, Bash, PowerShell).* Experience using AI-assisted productivity tools.**Equal Opportunity Employer** Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants. Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed hereMake Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.