ITAM & CMDB Lead: ITSM Automation & Governance

Qualfon; Metro Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Qualfon in Metro Manila is seeking an ITSM/CMDB platform administrator to manage Freshservice, Device42, and related ITAM/CMDB processes. You will configure modules, workflows and governance to ensure accurate data across assets and services.

Responsibilities include maintaining discovery, reconciliation across sources, and enabling incident, change and security processes through robust dashboards and documentation.

Qualifications

• Experience administering ITSM/CMDB platforms in a corporate environment.
• Hands-on with Freshservice and Device42.
• Strong data governance and dashboard skills.

Responsibilities

• Maintain discovery and reconciliation across ITAM/CMDB sources.
• Configure workflows and dashboards to support incident, change, and security processes.

Skills

ITSM administration

CMDB management

Data governance

Dashboards

Tools

Freshservice

Device42

Job description

Qualfon in Metro Manila is seeking an ITSM/CMDB platform administrator to manage Freshservice, Device42, and related ITAM/CMDB processes. You will configure modules, workflows and governance to ensure accurate data across assets and services.

Responsibilities include maintaining discovery, reconciliation across sources, and enabling incident, change and security processes through robust dashboards and documentation.