IT Asset Management Lead: CMDB, SAM & ITSM Expert

Qualfon; Metro Manila; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Qualfon in Metro Manila is seeking an ITSM/CMDB platform administrator to manage Freshservice, Device42, and related ITAM/CMDB processes. You will configure modules, workflows, and governance, and ensure data quality across assets, services, and discovery.

Responsibilities include maintaining discovery, reconciliation across sources, and enabling accurate incident, change, and security processes through robust dashboards and documentation.

Qualifications

• 3-5+ years in ITSM/ITAM/SAM/CMDB admin roles.
• Hands-on with Freshservice, Device42, SCCM/MECM, Intune or equivalent.
• Experience configuring asset models, CI data, workflows and dashboards.
• Knowledge of CMDB concepts, service mapping, lifecycle states, governance.
• Familiarity with licensing concepts (named-user, SaaS, etc).
• Experience with discovery/inventory tools: scan config, credentials, troubleshooting.
• Strong documentation and stakeholder-management skills.
• ITIL alignment and change management understanding.

Responsibilities

• Administer ITSM/ITAM/CMDB platforms such as Freshservice and Device42.
• Configure modules, asset types, licenses, CI classes, forms, workflows, dashboards, and governance.
• Set up discovery sources, credentials, collectors, and API connections.
• Configure asset and CMDB workflows for hardware and software.
• Troubleshoot platform configuration and data quality issues.
• Maintain administration docs, data dictionaries, and runbooks.
• Design CMDB structure with CI classes, attributes, ownership, relationships.
• Enforce CMDB naming, fields, ownership, and data sources.
• Establish reconciliation across discovery, procurement, IAM, and SAM records.
• Identify and resolve duplicate/incomplete/ stale asset/CI records.
• Ensure CMDB data supports ITSM processes.
• Maintain CMDB governance docs and quality metrics.
• Configuration of discovery and ADM mapping to improve CMDB accuracy.
• Oversee hardware lifecycle data and inventory management.
• Reconcile assets across procurement and endpoint tools.
• Maintain hardware inventory details (owner, location, serial, status).
• Coordinate audits and disposal processes.
• Software Asset Management and license governance responsibilities.
• Maintain software records, license data, and reconciliation.
• Prepare dashboards/reports for license utilization and compliance.
• Support audits, renewals, and vendor reviews.
• Integrations, automation, and reporting workflows.

Skills

ITSM administration

CMDB governance

Discovery tools

Asset data management

Data quality monitoring

Tools

Freshservice

Device42

SCCM/MECM

Intune

Job description

Qualfon in Metro Manila is seeking an ITSM/CMDB platform administrator to manage Freshservice, Device42, and related ITAM/CMDB processes. You will configure modules, workflows, and governance, and ensure data quality across assets, services, and discovery.

Responsibilities include maintaining discovery, reconciliation across sources, and enabling accurate incident, change, and security processes through robust dashboards and documentation.