Bilingual Customer Care Specialist EN/JP — Booking Help

WebBeds; Metro Manila; On-site; PHP 201,000 - 335,000; Full time

Job summary

WebBeds is seeking a Customer Service Associate in the Philippines. You will be the frontline for hotel and supplier queries, ensuring bookings are confirmed, issues resolved, and customers receive high-quality service.

Responsibilities include handling enquiries via phone and email, coordinating with Sales, Product, and suppliers, and offering alternative accommodations when needed to minimise disruption. You will also report system issues and assist in retention efforts.

Responsibilities

• Handle hotel and supplier queries via phone and email.
• Coordinate with Sales, Product and suppliers to resolve bookings and issues.
• Offer alternative accommodations when needed to minimise disruption.
• Report system issues and assist in retention efforts.

Job description

WebBeds is seeking a Customer Service Associate in the Philippines. You will be the frontline for hotel and supplier queries, ensuring bookings are confirmed, issues resolved, and customers receive high-quality service.

Responsibilities include handling enquiries via phone and email, coordinating with Sales, Product, and suppliers, and offering alternative accommodations when needed to minimise disruption. You will also report system issues and assist in retention efforts.