Bilingual Booking & Customer Support Specialist

WebBeds; Metro Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

WebBeds Philippines is seeking a Customer Service Associate to be the frontline contact for hotel and supplier queries, ensuring bookings are confirmed and issues resolved with our renowned level of service.

You will handle enquiries via phone and email, liaise with Sales, Product and suppliers to close issues efficiently, and contribute to converting and retaining business through consistently high-quality service.

Qualifications

• Customer service experience preferred.
• Strong verbal and written communication abilities.

Responsibilities

• Handle hotel and supplier queries via phone and email.
• Liaise with Sales, Product and suppliers to resolve issues.
• Assist in converting and retaining business through high-quality service.

Skills

Customer service

Communication skills

Job description

WebBeds in the Philippines is seeking a Customer Service Associate to be the frontline contact for hotel and supplier queries, ensuring bookings are confirmed and issues resolved with WebBeds’ renowned level of service.

You will handle enquiries via phone and email, liaise with Sales, Product and suppliers to close issues efficiently, and play an active role in converting and retaining business through consistently high-quality service.