IT TECHNICIAN

Tahche Outsourcing; Cebu City; Remote; PHP 480,000 - 600,000; Full time

Benefits offered by this job

Remote work

Full-time

Job summary

Tahche Outsourcing is seeking an IT Technician to provide daily remote IT support for multiple clients across industries. The role includes troubleshooting desktop, network, and server issues, configuring basic firewall/switch settings, and managing Microsoft 365 and Google Workspace. Work-from-home with a US shift on a full-time basis.

You will handle tickets, document actions, and contribute to internal knowledge bases, delivering responsive and reliable service to clients worldwide.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience.
• 5+ years of experience in IT support, helpdesk, or technical consulting.
• Strong knowledge of Windows and Mac OS X troubleshooting, Microsoft 365, Google Workspace, networking, VPNs, and desktop applications.

Responsibilities

• Provide remote and onsite IT support for multiple clients across diverse industries.
• Perform hands-on troubleshooting of desktop, network, and server environments.
• Support basic configurations for firewalls, switches, and servers.
• Manage Microsoft 365 and Google Workspace, mailbox setup, password resets, and Teams management.
• Troubleshoot network connectivity issues, wireless setups, and minor internet outages.
• Set up and troubleshoot VPN clients (SSLVPN, NetExtender, PPTP).
• Handle desktop application issues and updates on Windows and Mac OS X.
• Document procedures, time spent, and follow-up actions with the Service Coordinator.
• Contribute to knowledge base and internal documentation processes.

Skills

Windows troubleshooting

Mac OS X troubleshooting

Networking fundamentals

Documentation skills

Customer-focused

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

ConnectWise

RMM tools

Microsoft 365

Google Workspace

VPN setup

Job description

Job Description

As an IT Technician, you’ll be responsible for providing daily IT support to multiple clients across various industries. You’ll troubleshoot issues remotely and, when necessary, provide onsite assistance. This role requires a strong technical foundation, excellent communication skills, and the ability to document work clearly and efficiently.

You’ll be the go-to person for end-user support, managing tickets, resolving issues, and maintaining client satisfaction through responsive and reliable service.

This is a full-time role, on a US shift and on a Work From Home set-up. If you have the right skill set, this may be your opportunity to enter this fast-growing organization.

DUTIES AND RESPONSIBILITIES

• Provide remote and onsite IT support for multiple clients across diverse industries.
• Perform hands‑on troubleshooting of desktop, network, and server environments.
• Support basic configurations for firewalls, switches, and servers.
• Manage and maintain email services (Microsoft 365 and Google Workspace), including mailbox setup, password resets, and Teams management.
• Troubleshoot network connectivity issues, wireless setups, and minor internet outages.
• Set up and troubleshoot VPN clients (SSLVPN, NetExtender, PPTP).
• Handle desktop application issues and perform basic updates on Windows and Mac OS X systems.
• Document all procedures performed, time spent, and follow‑up actions in coordination with the Service Coordinator.
• Contribute to the company’s knowledge base and help improve internal documentation processes.

Job Qualifications

Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience.

• 5+ years of experience in IT support, helpdesk, or technical consulting.
• Strong technical knowledge of:
• Windows and Mac OS X troubleshooting and updates
• ConnectWise Command or similar RMM tools
• Microsoft 365 and Google Workspace administration
• Networking fundamentals, including wireless connectivity and basic firewall/switch configuration
• VPN setup and support
• Desktop applications (Office Suite, browsers, email clients, etc.)
• Excellent communication and documentation skills.
• Analytical, proactive, and customer‑focused approach to resolving technical issues.

CHARACTER TRAITS

• Hard‑working, analytical, and forward‑thinking
• Team player with a can‑do attitude
• Fast‑paced learner and adaptable to new technologies
• Excellent communication skills - both written and verbal
• Resourceful and confident in troubleshooting independently