IT Technical Support Analyst - On-Call & Endpoint Pro

CITADEL

Taguig

On-site

PHP 279,000 - 669,600

Full time

14 days+

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Benefits offered by this job

Base salary aligned with role and city

Discretionary bonuses

Competitive benefits package

Job summary

Citadel Pacific Ltd. in the Philippines is seeking a hands-on IT Support professional to oversee hardware, software, network, and endpoint systems. You will resolve issues, manage on-site equipment, and participate in on-call rotations to meet SLA targets.

The role requires 2–3 years of relevant experience, strong communication skills, and IT certifications. You will document resolutions, contribute to knowledge bases, and assist in post-incident reviews while supporting M365/Azure environments.

Qualifications

Bachelor's degree or equivalent in IT required.
2–3 years of relevant experience in IT support.
Experience with Windows, Linux and Mac OS environments.
Familiarity with cloud apps (M365, Azure) and ITIL processes.

Responsibilities

Oversee and maintain computer hardware, software, network and other peripherals.
Resolve technical issues and respond on service requests in a timely manner.
Handle endpoint support and cloud/applications (Sophos, Intune, AD, M365).
Manage onsite/colocation equipment and cabling.
Participate in on-call rotation for after-hours SLA support.
Document actions and discussions; track resolution times in ticketing systems.
Create technical bulletins and expand knowledge base for support issues.
Contribute to post-incident reviews and follow-up meetings.
Develop help sheets and knowledge base articles for end users.