IT Technical Support

Universal Leaf Philippines; Philippines; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading technology company in the Philippines is seeking an IT Support Specialist to provide comprehensive technical assistance and maintain IT systems. The ideal candidate will have a Bachelor's degree in IT, prior experience in technical support, and strong problem-solving skills. Responsibilities include troubleshooting hardware and software, managing backups, and providing excellent customer service. Candidates should be dedicated, honest, and have a strong work ethic.

Qualifications

• Prior experience in computer troubleshooting and technical support is essential.
• Strong knowledge of computer assembly and disassembly.
• Proficiency in a wide range of software applications required.

Responsibilities

• Deliver effective technical assistance to clients for hardware and network issues.
• Conduct assessments for network installations.
• Maintain database backups and monitor IT-related issues.
• Carry out scheduled IT maintenance tasks.

Skills

Computer troubleshooting

Technical support

Problem-solving

Analytical skills

Customer service

Education

Bachelor of Science in Information Technology or related field

Tools

Various software applications

Job description

Provides comprehensive IT support by delivering timely technical assistance, maintaining and securing IT systems and assets, supporting network and equipment operations, and ensuring the reliability and efficiency of technology resources to enable smooth business operations.

Here's how you would make an impact:

• Delivers prompt and effective technical assistance to clients, addressing software, hardware, and network-related concerns.
• Conducts initial assessments and provides recommendations regarding the relocation, termination, or installation of network and telephone lines/connections.
• Assists in maintaining database backups, including compressing, transferring, restoring, and consolidating data.
• Performs regular hardware and software inventory, ensures accurate documentation, and monitors IT-related issues.
• Carries out scheduled IT preventive maintenance tasks to ensure system reliability and performance.
• Coordinates the preparation, deployment, maintenance, and support of computer equipment related to Buying/Transfer IN/OUT activities.
• Supports the implementation and execution of technical support projects as assigned.
• Perform other duties as assigned by the superior from time to time.

Here's what we're looking for:

• Graduate of Bachelor of Science in Information Technology, Computer Science, or a related field.
• Must have prior experience in computer troubleshooting and technical support.
• Proficient in using computers and a wide range of software applications.
• Must have strong working knowledge of computer assembly and disassembly.
• IT certifications such as TESDA NC II, Cisco, or any other relevant certification are an advantage.
• Strong problem-solving and analytical skills, with the ability to communicate and collaborate effectively with team members.
• Customer-oriented mindset with a focus on delivering exceptional service to customers. Should be diligent, persevering, honest, and have a strong work ethic.