IT Team Lead

Phil-Data Business Systems, Inc.; Cagayan de Oro; On-site; PHP 420,000 - 580,000; Full time

Job summary

Phil-Data Business Systems, Inc. is seeking an experienced IT Support Specialist to be the onsite contact at Laguindingan International Airport.

You will troubleshoot desktop hardware/software, provide guidance to onsite engineers, and coordinate with internal teams to resolve incidents efficiently. The role emphasizes leadership and hands-on problem solving in a fast-paced airport environment, with a 1-year renewable contract and willingness to work rotating shifts, weekends, and holidays as

Qualifications

• Bachelor's/College degree in CS/IT/Engineering or equivalent.
• 3–5 years of IT support/desktop support experience, including senior technician or team lead roles.
• Hands-on technical support, troubleshooting, and incident handling in enterprise environments.
• Experience with desktop hardware/software support, Windows OS, basic networking, peripherals, and ticketing systems.

Responsibilities

• Serve as onsite point of contact for technical concerns, coordinating with internal teams, airport personnel, vendors, and support groups to resolve issues.
• Provide technical guidance and support to onsite IT engineers/technicians, including task coordination and escalation support.
• Perform hands-on troubleshooting and resolution of desktop, hardware, software, peripheral, and basic network issues.
• Monitor support activities, document tickets, and provide regular updates on incidents and requests.
• Assist in maintaining IT assets, equipment records, and operational documentation for airport support activities.
• Support compliance with airport security requirements and procedures.

Skills

IT support

Desktop support

Leadership

Customer service

Education

Bachelor's/College Degree in Computer Science, Information Technology, Engineering (Computer/Telecommunication), or equivalent

Tools

Ticketing systems

Job description

• Serves as the onsite point of contact for technical concerns, coordinating with internal teams, airport personnel, vendors, and internal support groups for issue resolution.

• Provides technical guidance and support to onsite IT engineers/technicians, including task coordination, troubleshooting assistance, and escalation support.

• Performs hands‑on troubleshooting and resolution of desktop, hardware, software, peripheral, and basic network‑related issues.

• Monitors support activities, ensures proper ticket documentation, and provides regular updates on incidents, service requests, and operational concerns.

• Assists in maintaining IT assets, equipment records, and operational documentation required for airport support activities.

• Supports compliance with airport security requirements, and operational procedures.

Job Requirements:

• Candidate must possess at least a Bachelor's/College Degree in Computer Science, Information Technology, Engineering (Computer/Telecommunication), or equivalent.

• At least 3–5 years of experience in IT support, desktop support, or onsite technical operations, with experience as a senior technician, team lead, managerial post.

• Experience in providing hands‑on technical support, troubleshooting, and incident handling in an enterprise environment.

• Knowledgeable in desktop hardware/software support, Windows operating systems, basic networking, peripherals, and ticketing systems.

• Strong communication, problem‑solving, customer service, and leadership skills.

• Ability to work in a fast‑paced airport environment and support shifting schedules, weekends, holidays, and extended hours when required.

• Experience in airport, aviation, airline, or other critical operations environments is an advantage.

• Willing to work onsite and support shifting schedules, weekends, and holidays when required

• Must be willing to work and provide support in Laguindingan International Airport

• Open to Project Based Employment; 1 year contract - RENEWABLE!

Phil-Data Business Systems, Inc. is an Equal Opportunity Employer. We are committed to fostering a diverse and inclusive workplace where all qualified applicants receive fair consideration for employment.

All employment decisions—including recruitment, hiring, placement, promotion, compensation, training, and career development—are based on qualifications, skills, experience, performance, and business requirements. We provide equal employment opportunities without discrimination and in accordance with applicable Philippine labor laws.