IT Systems Support Engineer: Network & Cloud Pro

NextLogic Distribution Inc.; Cagayan de Oro; On-site; PHP 300,000 - 600,000; Full time

Job summary

NextLogic Distribution Inc. is seeking a Technical Support Engineer to provide technical assistance and ensure smooth operation, maintenance, and troubleshooting of computer systems, software, and networks.

You will support users, resolve issues, maintain network infrastructure, and collaborate with engineers to deliver quality deliverables, including remote support and knowledge-base updates.

Qualifications

• Bachelor's degree in CS/IT/CE or equivalent required.
• Proven experience as Technical Support Engineer or similar IT role.
• Strong networking fundamentals and troubleshooting expertise.

Responsibilities

• Diagnose and resolve hardware, software, and network issues.
• Provide remote technical support via phone, email, or remote desktop.
• Maintain computer systems and networks for optimal performance.
• Collaborate with engineers and cross-functional teams to meet deadlines.
• Develop and maintain a knowledge base of solutions.

Skills

Networking basics

Windows

macOS

Linux

VPN

Wi-Fi configuration

Cloud computing concepts

Cybersecurity concepts

Remote troubleshooting

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Remote Desktop Tools

VPN clients

Network monitoring tools

Job description

NextLogic Distribution Inc. is seeking a Technical Support Engineer to provide technical assistance and ensure smooth operation, maintenance, and troubleshooting of computer systems, software, and networks.

You will support users, resolve issues, maintain network infrastructure, and collaborate with engineers to deliver quality deliverables, including remote support and knowledge-base updates.