Technical Support Engineer (IT)

NextLogic Distribution Inc.; Cagayan de Oro; On-site; PHP 300,000 - 600,000; Full time

Job summary

NextLogic Distribution Inc. is seeking a Technical Support Engineer to provide technical assistance and ensure smooth operation, maintenance, and troubleshooting of computer systems, software, and networks.

You will support users, resolve issues, maintain network infrastructure, and collaborate with engineers to deliver quality deliverables, including remote support and knowledge-base updates.

Qualifications

• Bachelor's degree in CS/IT/CE or equivalent required.
• Proven experience as Technical Support Engineer or similar IT role.
• Strong networking fundamentals and troubleshooting expertise.

Responsibilities

• Diagnose and resolve hardware, software, and network issues.
• Provide remote technical support via phone, email, or remote desktop.
• Maintain computer systems and networks for optimal performance.
• Collaborate with engineers and cross-functional teams to meet deadlines.
• Develop and maintain a knowledge base of solutions.

Skills

Networking basics

Windows

macOS

Linux

VPN

Wi-Fi configuration

Cloud computing concepts

Cybersecurity concepts

Remote troubleshooting

Education

Bachelor's degree in Computer Science/IT/Engineering

Tools

Remote Desktop Tools

VPN clients

Network monitoring tools

Job description

About the role

The Technical Support Engineer is responsible for providing technical assistance and ensuring the smooth operation, maintenance, and troubleshooting of the company's computer systems, software, and networks. The role involves supporting users, resolving technical issues, maintaining network infrastructure, and ensuring reliable IT operations.

Key responsibilities

• Diagnose and resolve technical issues involving hardware, software, and networks.

• Support the team in planning, design, installation, maintenance, and troubleshooting activities.

• Maintain computer systems and networks to ensure optimal performance.

• Provide technical assistance to users and guide them through troubleshooting procedures.

• Provide remote technical support through phone, email, or remote desktop.

• Troubleshoot and maintain computer networks and related equipment.

• Maintain accurate records of technical issues, solutions, and user interactions.

• Collaborate with engineers and cross-functional team members to ensure quality deliverables are completed efficiently and on schedule.

• Develop and maintain a knowledge base of technical solutions.

• Perform other related IT and technical tasks as assigned by management.

About you

• Bachelor's Degree in Computer Science, Information Technology, Computer Engineering, or equivalent.

• Proven work experience as a Technical Support Engineer or in a similar IT role.

• Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, subnetting, routing, switching, and network troubleshooting.

• Experience with Windows, macOS, and Linux operating systems.

• Knowledge and experience in configuring and troubleshooting Wi‑Fi, Ethernet, VPN, and other network technologies.

• Knowledge in Cloud Computing Technologies.

• Knowledge of cybersecurity principles, security posture, and best practices.

• Experience with Endpoint Security, Network Firewalls, and Network Switches.

• Ability to perform remote troubleshooting and provide clear technical instructions.

• Excellent problem-solving and multitasking skills.