IT Systems Operations Lead

Stefanini, Inc; Hinoba-an; Hybrid; PHP 900,000 - 1,200,000; Full time

Job summary

Stefanini, Inc. in Alabang is seeking an IT Systems Operations Lead to drive operational excellence across a group of systems and applications, ensuring compliance with client standards and smooth daily operations.

The role requires strong English, team collaboration, and experience with databases, Windows/Linux, cloud, and ITIL processes. It offers a hybrid work model and growth opportunities within a multinational IT services company.

Qualifications

• Must be customer oriented.
• Must be well organized and methodical.
• Excellent communication skills written & verbal.
• Ability to work well in a team.
• Excellent English speaking, reading & writing skills; other languages a plus.
• Understanding of Infra topics: MSSQL/Oracle/PostgreSQL, Windows/Linux, Citrix, cloud, networking.
• Containerization and orchestration: Docker, Kubernetes; scripting basics.
• Familiarity with Confluence, Jira, Git; ITIL v3.0 Fundamentals.

Responsibilities

• Maintain/-create compliance or system lifecycle documentation.
• Remediate, migrate or decommission legacy systems with IT Infrastructure.
• Work with vendors to resolve vulnerabilities.
• Coordinate server and database patches.
• Perform Disaster Recovery testing.
• Handle incident, change and knowledge management.
• Coordinate backups and system monitoring.
• Oversee software management and small config changes.
• Knowledge transfer and shadowing during system transitions.
• Interface with business and IT across functions to gather demands.
• Monitor access identity and audit trails.
• Coordinate system archiving and decommissioning.

Skills

Customer oriented

Strong communication

Team player

English proficiency

Databases MSSQL/Oracle

Windows/Linux

Citrix

Cloud AWS/Azure

Networking

Docker/Kubernetes

Scripting basics

Confluence/Jira/Git

ITIL Fundamentals

Tools

Confluence

Jira

Git

Docker

Kubernetes

Job description

Join us to co-create solutions for a better future!

Job Details

Systems Engineering

IT Systems Operations Lead Alabang, Posted:8/26/2026 Job Description Job ID#: 64748

Job Category: Systems Engineering

Position Type: Full Time

Remaining Positions: 1

SYO System Lead Profile

Job Description

The Systems Operations System Lead will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with the client's standards.

Tasks include, but are not limited to:

• Maintaining/Creating Compliance or System Lifecycle documentation
• Working with IT Infrastructure to remediate replace migrate or decommission legacy systems or infrastructure items
• Working with Software Vendors/Providers to solve possible application vulnerabilities
• Coordinating (but not performing) server and database patches
• Performing Disaster Recovery Testing
• Performing, Problem, Change and Knowledge Management
• Coordinating and scheduling backup/recovery and System Monitoring
• Coordinating software management
• Small enhancements/configuration changes to software
• Overseeing Knowledge Transfer, Shadowing, Reverse Shadowing during the transition of systems
• Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)
• Collecting & Processing Demands from Business Users
• Access & identity monitoring
• Audit trail monitoring
• Coordinating System Archiving
• Decommissioning (Retiring) systems

Job Requirements Details:

Skills

• Must be customer oriented
• Must be well organized and methodical
• Must have excellent communication skills both written & verbal
• Must be able to work successfully on a team
• Must have Excellent English speaking, reading & writing skills
  • other languages such as German, Japanese, Mandarin, Spanish a plus
  • must be able to present information effectively
• Must have demonstrated understanding and experience with Infrastructure topics such as databases (MSSQL, ORACLE, PostgreSQL), operative systems (Windows/Linux), Citrix servers, cloud systems (AWS, Azure), networking, etc.
  • Containerization and Orchestration: Dockers, Kubernetes a plus
  • Basic scripting and automation a plus
  • Confluence, Jira, Git a plus
• A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification

Experience

• 2+ years working as System Lead or Similar
• Good General understanding of assigned application and system lead support service tasks
• Understanding and experience working with hardware, software, networking and databases.
• Proven work experience in an IT technical support or similar role
• Experience working in a regulated environment is a plus
• Experience working in a multicultural diverse environment

#LI-BA1, #LI-HYBRID

Pay Range: Based on Experience