IT SYSTEM LEAD- SBA

John Clements Consultants, Inc.; Muntinlupa; Presencial; PHP 600 000 - 1 200 000; Tempo integral

Resumo da oferta

John Clements Consultants, Inc. is seeking a Systems Analyst to lead IT operations for global systems within the IT GFS Service Operations Excellence team. The role emphasizes system support, incident and problem management, and fulfillment of service requests.

The ideal candidate brings 5+ years in IT operations, 2 years end-to-end ownership of applications, SAP Basis knowledge, and ITIL familiarity. Strong coordination skills and cross-area collaboration are essential.

Qualificações

• At least 5 years in IT operations and support with at least 2 years in end-to-end ownership of applications.
• Background in SAP Basis.
• Familiarity with ITIL framework.

Responsabilidades

• Application support (incident and problem management)
• Change management
• System operations and governance
• Coordinating backup and recovery
• Performing disaster recovery testing
• Coordinating server and database patches
• Interfacing with multiple areas of the business and IT
• Decommissioning (Retiring) systems
• Coordinating system archiving

Conhecimentos

Server administration

Database administration

IT Service Center

Effective communication

Descrição da oferta de emprego

Description

• The IT GFS Service Operations Excellence team delivers system operations services, incident and problem management, and fulfillment of service requests, among others. We are looking for a Systems Analyst who can fill the role of System Lead for select global systems.

Duties & Responsibilities

• Application support (incident and problem management)

• Application catalog (service requests)

• Change management

• System operations and governance

• Compliance documentation

• Coordinating backup and recovery

• Performing disaster recovery testing

• Coordinating server and database patches

• Coordinating software management

• Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure); Stakeholder Management

• Working with IT Infrastructure to remediate replace migrate or decommission legacy systems or infrastructure items

• Decommissioning (Retiring) systems

• Coordinating system archiving

Requirements

Experience

• At least 5 years in IT operations and support, with at least 2 years in end-to-end ownership of application(s)

• Background in SAP Basis

• Familiarity/experience with IT Infrastructure Library (ITIL) framework.

Skills

• Server administration

• Database administration

• Specialized Hub: Should be in a specialized IT Service Center

• Soft skills: Effective Communication Skills, both oral and written