IT Support & Systems Engineer

Thames International School; Quezon City; On-site; PHP 300,000 - 480,000; Full time

Job summary

Thames International School is seeking an IT Support Specialist to provide first-level hardware, software, and network assistance for students, faculty, and staff in Metro Manila. You will help with setup, configuration, and troubleshooting of desktops, laptops, printers, and related devices.

The role requires 1–2 years in IT support, solid knowledge of IT systems, networks, and security practices, plus strong communication skills.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related field; bachelor’s preferred.
• 1–2 years of IT support or related experience.
• Solid knowledge of computer systems, hardware, and software applications.
• Familiarity with networking concepts and troubleshooting techniques.
• Strong communication and interpersonal skills.

Responsibilities

• Provide first-level support for hardware, software, and network issues.
• Assist end-users with setup, configuration, and troubleshooting of devices.
• Document and track support requests using a ticketing system.
• Monitor IT systems and networks to ensure performance and security.
• Perform routine maintenance, updates, and patches on software and hardware.
• Assist in the installation and configuration of IT equipment and software applications.
• Create, modify, and audit user accounts and permissions across systems.
• Maintain accurate documentation of IT processes, configurations, and reports.
• Collaborate with IT team and train end-users on software best practices.
• Participate in IT projects including upgrades, migrations, and deployments.

Skills

Communication skills

Networking concepts

Troubleshooting

Problem solving

Education

Associate degree in IT / CS

Bachelor’s degree preferred

Tools

Ticketing system

Job description

Thames International School is seeking an IT Support Specialist to provide first-level hardware, software, and network assistance for students, faculty, and staff in Metro Manila. You will help with setup, configuration, and troubleshooting of desktops, laptops, printers, and related devices.

The role requires 1–2 years in IT support, solid knowledge of IT systems, networks, and security practices, plus strong communication skills.