IT Support

JBSY Food & Beverages; Quezon City; On-site; PHP 279,000 - 502,000; Full time

Job summary

JBSY Food & Beverages is seeking an IT support specialist to handle end-user technical issues, manage computer systems, and monitor IT infrastructure. The role emphasizes timely troubleshooting, system maintenance, and user training to promote data security and efficient operations.

The ideal candidate will have experience in IT support, familiarity with Windows/macOS, and working knowledge of POS systems, networking basics, and ITSM tools.

Qualifications

• Proven IT support or help desk experience.
• Strong knowledge of Windows and/or macOS.
• Familiarity with POS systems.
• Experience troubleshooting hardware and software issues.
• Understanding of TCP/IP, DNS, DHCP basics.

Responsibilities

• Provide technical support to end-users across the organization.
• Install, configure, and maintain computer systems and software.
• Monitor IT infrastructure including networks, servers, and security.
• Perform system maintenance, updates, and patches for security and performance.
• Provide user training on IT systems and best practices for data security.

Skills

Windows/macOS support

Clear communication

Customer service mindset

Teamwork & independence

Problem-solving

Education

Education not required

Tools

POS system

Networking basics (TCP/IP, DNS, DHCP)

ITSM / ticketing tools

System maintenance utilities

Job description

What you'll be doing

• Provide technical support and troubleshooting to end-users across the organization, addressing hardware and software issues in a timely manner

• Install, configure, and maintain computer systems, peripherals, and software applications

• Manage and monitor IT infrastructure, including networks, servers, and security systems

• Perform regular system maintenance, updates, and patches to ensure optimal performance and security

• Provide user training on IT systems, software, and best practices for data security and system use

• Troubleshoot network connectivity issues and assist with remote access solutions

• Maintain IT asset inventory and ensure compliance with software licensing agreements

• Collaborate with other IT team members to implement and support new systems and upgrades

• Ensure adherence to IT security policies and protocols across the organisation

What we're looking for

• Proven experience in IT support, help desk support, or a similar technical support role

• Strong knowledge of Windows and/or macOS operating systems, POS system

• Proficiency in troubleshooting hardware and software issues

• Experience with networking concepts, including TCP/IP, DNS, and DHCP

• Familiarity with ticketing systems and IT service management tools

• Knowledge of common productivity software and enterprise applications

• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users

• Strong problem-solving abilities and attention to detail

• Ability to work independently and as part of a team in a fast-paced environment

• Customer service mindset with a commitment to providing timely and effective solutions