IT Support Specialist

Romeu Group; Mexico; On-site; PHP 636,000 - 848,000; Full time

Benefits offered by this job

Positive work environment

Professional development

Work-life balance

Competitive salary

Health insurance perks

Wellbeing programs

Culture of innovation

Diversity & inclusion

Be Green CSR

Job summary

Romeu Group is seeking an IT Support Specialist in Mexico to bolster internal technical assistance across telephony, email, and Teams. You will manage incidents in Jira, ensure timely resolution, and help optimize corporate tools and procedures.

The role requires a technical IT background, at least two years in customer support, and strong English and/or French. You will also develop training materials and deliver sessions to internal users, contributing to a collaborative, growth-focused

Qualifications

• Technical IT education or certification.
• At least 2 years in customer support or helpdesk.
• Strong English and/or French language skills.
• Experience with Jira or ServiceDesk ticketing systems.
• Customer-oriented with problem solving and teamwork.

Responsibilities

• Provide internal technical support via phone, email, and Teams.
• Track, escalate, and resolve incidents in the support portal (Jira).
• Identify client needs and propose improvements to tools and procedures.
• Prepare technical documentation and develop training resources.
• Deliver training sessions to internal clients based on needs.

Skills

IT support

Customer service

Ticketing systems (Jira)

English proficiency

French proficiency

Problem solving

Teamwork

Education

Technical IT training

Tools

Jira

Service Desk

Job description

At ROMEU, the leading Spanish holding company in international logistics and freight transport, we are constantly growing and expanding. We are looking for professionals who are motivated to develop their careers in the international trade business and who align with our standards of effort and commitment. En ROMEU Shipping Agency, buscamos reforzar nuestro equipo de Soporte IT y precisamos incorporar un/a IT Support Specialist en México, ¿quieres unirte al equipo?

What will your functions be?

• Atención técnica al cliente interno (telefónica, email, Teams)
• Seguimiento, canalización y resolución de incidencias en el portal de soporte (Jira)
• Identificar las necesidades del cliente y proponer mejoras en las herramientas corporativas y en los procedimientos establecidos
• Preparar documentación técnica sobre procedimientos IT y elaborar recursos formativos
• Impartir acciones formativas a clientes internos en función de las necesidades existentes

What are we looking for?

• Poseer formación profesional técnica IT
• Contar con al menos 2 años de experiencia previa en atención al cliente (servicios de soporte, call centers, etc.)
• Nivel alto de inglés y/o francés (se dará soporte a usuarios a nivel internacional)
• Conocimientos en sistemas de ticketing como Jira o Servicedesk
• Capacidad de orientación al cliente, trabajo en resolución de incidencias
• Inquietud por nuevas tecnologías
• Ser una persona con capacidad resolutiva, capacidad de trabajo en equipo y buenas habilidades comunicativas

What do we offer?

• Positive Work Environment: We foster a collaborative and positive workplace that promotes employee well‑being and satisfaction
• Professional Development: We offer growth and development opportunities through our internal mobility platform and personalized training programs
• Work-Life Balance: We value the balance between work and personal life
• Compensation: We recognize and reward talent by offering competitive salaries aligned with skills and contributions
• Additional Benefits: We provide complementary benefits such as special promotions for health insurance, training platforms, wellness programs, and other incentives that support overall health and well‑being
• Culture of Innovation: We strive to maintain a culture of innovation where ideas are valued and creativity is encouraged to tackle challenges and seek innovative solutions
• Diversity and Inclusion: We celebrate diversity and promote an inclusive environment where every employee feels valued and respected
• Corporate Social Responsibility: We are committed to corporate social responsibility, participating in initiatives led by the "Be Green" team at ROMEU, which have a positive impact on the community and the environment

ROMEU is a leading multinational logistics company with a global presence spanning over several countries. Our mission is to seamlessly connect the world through efficient and sustainable logistics solutions. Innovation is at the core of our approach, utilizing advanced technologies to optimize operations and deliver cutting‑edge services. Committed to corporate responsibility, we implement sustainable initiatives, striving to reduce our environmental impact. With a customer‑centric culture, we celebrate diversity and ensure quality at every step of the supply chain. Join us on this journey where we're not just moving goods but shaping the future of global logistics.