IT Support Specialist

Nextvas, INC.; Laguna; On-site; PHP 279,000 - 468,720; Full time

Benefits offered by this job

Company events

Health insurance

Opportunities for promotion

Paid training

Job summary

Nextvas Inc. is seeking an IT Support Associate in Laguna, Philippines, to maintain IT systems, provide technical support to employees, and ensure timely resolution of IT issues. The role includes installing and maintaining hardware, software, and networks, managing inventory, and guiding staff on IT usage.

You will contribute to process improvements, train users, and collaborate across departments while upholding security and service standards. This is a full-time on-site position.

Qualifications

• Graduate of Information Technology or related course.
• Basic knowledge of computer hardware, software, and operating systems (Windows, MacOS).
• Strong troubleshooting and problem-solving skills.
• Ability to explain technical issues clearly to non-technical users.
• Detail-oriented with strong time management and prioritization skills.

Responsibilities

• Provide timely and effective support to end users for hardware, software, and network-related issues.
• Troubleshoot and resolve technical issues, escalating complex problems as needed.
• Respond to and resolve IT support tickets promptly.
• Install, configure, and maintain hardware, software, and network systems.
• Monitor IT assets and licenses; manage inventory.
• Assist employees with system usage and provide user training; develop FAQs.

Skills

Troubleshooting

Communication

Detail-oriented

Teamwork

Learning agility

Education

Information Technology or related course

Tools

Windows OS

MacOS

Job description

Company Overview:
Nextvas Inc., a leading provider of business process outsourcing solutions specializing in virtual assistant services and bespoke solutions, is seeking a skilled and dedicated IT Support Associate. In this role, you will play a crucial part in maintaining the smooth operation of the company’s IT systems, providing technical support to employees, and ensuring the timely resolution of IT-related issues. As an IT Support Associate at Nextvas, you will help optimize technology resources, troubleshoot technical challenges, and contribute to the overall efficiency and productivity of the company while upholding high service standards.

Key Responsibilities

Technical Support & Troubleshooting

• Provide timely and effective support to end users for hardware, software, and network-related issues.
• Troubleshoot and resolve technical issues in a professional and efficient manner, escalating complex problems when necessary.
• Respond to and resolve IT support tickets, ensuring all issues are addressed promptly.

System Installation & Maintenance

• Install, configure, and maintain hardware, software, and network systems.
• Perform routine system checks and updates to ensure optimal functionality and security.
• Assist in setting up and maintaining workstations, printers, and other office IT equipment.

Resource Management & Inventory

• Monitor and maintain an up-to-date inventory of IT assets and software licenses.
• Ensure proper allocation and efficient use of IT resources across the organization.
• Recommend upgrades or replacements of outdated or malfunctioning hardware.

User Support & Training

• Assist employees with system and software usage, ensuring they have the tools and knowledge to perform effectively.
• Provide training or guidance on common software and systems used within the organization.
• Develop and update user manuals or FAQs to empower employees to resolve common issues independently.

Performance Monitoring & Reporting

• Track and monitor system performance and report any critical issues or risks to senior IT staff.
• Maintain logs of technical support requests and outcomes, tracking recurring issues to identify potential improvements.

Process Improvement

• Identify areas for improvement in IT support processes and recommend solutions for greater efficiency and effectiveness.
• Propose and help implement new tools, software, or procedures that improve support functions.
• Implement best practices for system troubleshooting, maintenance, and support ticket management.

Collaboration with Cross-Functional Teams

• Work closely with HR, operations, and other departments to ensure IT systems support business needs effectively.
• Coordinate with other departments to resolve technical issues and assist in company-wide technology initiatives.
• Serve as the point of contact for IT-related inquiries and support requests.

Compliance & Security

• Ensure compliance with company IT policies, data security regulations, and industry standards.
• Regularly update security software and protocols to safeguard company systems from cybersecurity threats.
• Maintain knowledge of emerging trends in technology and cybersecurity to ensure company systems remain secure and up to date.

Qualification

• Graduate of Information Technology or related course.
• Basic knowledge of computer hardware, software, and operating systems (Windows, MacOS).
• Strong troubleshooting and problem-solving skills.
• Ability to explain technical issues clearly to non-technical users.
• Detail-oriented with strong time management and prioritization skills.
• Willingness to learn and adapt to new technologies.
• Ability to work collaboratively in a team environment.

Job Type: Full-time

Benefits

• Company events
• Health insurance
• Opportunities for promotion
• Paid training

Application Question(s)

• Can you work different site (Calamba Los Baños, and Bay)

Experience

• workforce, real-time management, or operations support: 1 year (Required)

Work Location: In person