Senior Information Technology Specialist

PlayTime Entertainment; Mandaluyong; Presencial; PHP 360.000 - 480.000; Tempo integral

Resumo da vaga

PlayTime Entertainment is seeking an IT Support Specialist to provide frontline and escalation support for about 180 staff across Editorial, Sales, Creative, Finance, and Management. You will configure and maintain Windows/Mac workstations, manage accounts in Google Workspace or Microsoft 365, and oversee network security and SaaS tools.

The role emphasizes proactive, user-friendly service with opportunity to support AV setups for events and productions in a fast-paced environment.

Qualificações

• 4–6 years of IT support or systems administration experience.
• Strong Windows and macOS troubleshooting and config.
• Solid networking knowledge: TCP/IP, DNS, DHCP, VPN, VLAN.
• Experience with Google Workspace or Microsoft 365 admin.
• Familiarity with cybersecurity best practices and endpoint management.
• Fluent in English, able to explain tech to non-tech users.
• Self-motivated, patient, service-oriented, and able to prioritise tasks.

Responsabilidades

• Provide first-line and second-line IT support to ~180 staff.
• Set up and maintain workstations, printers, VoIP, and mobile devices.
• Manage user accounts and access in Google Workspace or Microsoft 365.
• Maintain office network: LAN, Wi-Fi, VPN, firewall; coordinate with ISPs.
• Administer SaaS apps (Slack, Zoom, Trello) and cloud tools.
• Perform updates, patching, endpoint protection, and backups.
• Onboard/offboard staff with device provisioning and account management.
• Track and resolve IT tickets; maintain knowledge base.
• Enforce security policies: passwords, 2FA, encryption.
• Monitor systems and respond to incidents; ensure compliance with data privacy act.
• Liaise with vendors for procurement and support.
• Assist with AV setup for events and productions.

Conhecimentos

Windows

macOS

Networking basics

Google Workspace

Cybersecurity

End-user support

Ferramentas

Slack

Zoom

Trello

Descrição da vaga

• Provide first-line and second-line technical support to approximately 180 staff across editorial, sales, creative, finance, and management teams
• Set up, configure, and maintain workstations (Windows/Mac), printers, VoIP phones, and mobile devices (MDM)
• Manage user accounts, permissions, and access control across Google Workspace or Microsoft 365
• Maintain office LAN, Wi-Fi, VPN, and firewall; coordinate with ISPs to resolve connectivity issues
• Administer SaaS applications and cloud-based tools used across the company (Slack, Zoom, Trello, etc.)
• Perform regular system updates, security patching, endpoint protection, and data backups
• Support employee onboarding and offboarding (device provisioning, account creation, and deactivation)
• Track, prioritize, and resolve IT support tickets; maintain an internal knowledge base
• Enforce IT security policies including password standards, 2FA, and device encryption
• Monitor systems for unusual activity and respond to incidents in a timely manner
• Ensure compliance with the Philippines Data Privacy Act
• Liaise with external vendors (ISP, hardware suppliers, software resellers) for procurement and support
• Assist with AV setup and technical support for company events, town halls, and video productions

Requirements

• 4-6 years of experience in IT support, system administration, or a similar technical role
• Solid knowledge of Windows and macOS environments, including troubleshooting and configuration
• Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, VLAN)
• Hands-on experience administering Google Workspace or Microsoft 365
• Familiarity with cybersecurity best practices and endpoint management tools
• Ability to communicate clearly in English (written and spoken); comfortable explaining technical issues to non-technical users
• Proactive, patient, and service-oriented mindset
• Able to work independently and prioritize tasks in a fast-paced environment