IT Software Support Specialist

Innovato Information Technology Solutions; Parañaque; On-site; PHP 279,000 - 390,600; Full time

Job summary

A technology solutions provider is seeking an IT Software Support Specialist in Metro Manila, Philippines. This role involves managing deployments of Google Workspace, customizing Odoo ERP, and conducting user training sessions. The ideal candidate will have proven experience with Google Workspace, strong English communication skills, and the ability to help clients navigate technical issues. Join us in empowering clients and enhancing their technology adoption.

Qualifications

• Proven experience administering Google Workspace.
• Excellent verbal and written English skills.
• Ability to diagnose technical issues and explain solutions clearly.
• Patience and desire to help others understand technology.
• Knowledge in hardware troubleshooting.

Responsibilities

• Manage full deployment of Google Workspace for clients.
• Install and customize Odoo ERP based on client needs.
• Lead onboarding for proprietary systems to ensure integration.
• Host and present live webinars on new features.
• Conduct training sessions for client staff.

Skills

Administration of Google Workspace

Technical troubleshooting

Client communication

User training

Job description

Job Title: IT Software Support Specialist

Join our team as a Software Support Specialist, where you will drive the integration of Google Workspace, Odoo, and our in-house systems. We are looking for a professional who excels at both technical architecture and client engagement. You will be responsible for the full implementation lifecycle—from initial system configuration to leading live training sessions. This is a role for a proactive problem-solver.

Key Responsibilities

1. Solutions Implementation & Deployment

• Google Workspace: Manage full deployment for clients, including DNS configuration (MX, SPF, DKIM), data migration, and security settings.
• Odoo ERP: Install, configure, and customize Odoo modules (CRM, Sales, Accounting, Inventory, etc.) based on specific client needs.
• In-House Proprietary Systems: Lead the onboarding for our custom software suite, ensuring deep integration with the client’s existing ecosystem and overseeing the technical "Go-Live" phase to guarantee zero operational downtime.

2. User Education and Product Adoption

• Webinars: Host and present live webinars to demonstrate new features, tips, and tricks for Odoo and Google Workspace.
• User Training: Conduct 1-on-1 or group training sessions to teach client staff how to navigate the software effectively.
• Create simple user guides, or FAQs to help reduce support tickets.

3. Maintenance & Support

• Serve as the primary point of contact for technical issues (troubleshooting login errors, syncing issues, or module conflicts).
• Perform system maintenance, updates, and user access management.
• Collaborate with the internal product team by synthesizing client feedback and "pain points" into technical requirements for future in-house software enhancements.

Requirements

• Proven experience administering Google Workspace (Odoo ERP knowledge is a plus).
• Excellent verbal and written English. You must be comfortable speaking to clients and presenting during webinars.
• Ability to diagnose technical issues and explain the solution in simple, non-technical terms.
• You must possess patience and a genuine desire to help people understand technology.
• Knowledge on hardware troubleshooting.