IT Support - Landers Otis

Landers; Manila; On-site; PHP 391,000 - 536,000; Full time

Job summary

Landers in Manila is seeking a Retail Store IT Support specialist to maintain in-store technology and POS systems, troubleshoot hardware and software, and ensure reliable network connectivity for smooth operations.

You will support ERP and inventory systems across multiple stores, communicate effectively with staff, and work both independently and as part of a team to deliver prompt IT service.

Qualifications

• Associate or bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
• 1–3 years IT support experience, preferably in retail or customer service.
• Proficient in troubleshooting POS systems, Windows, networking basics, hardware, and remote support tools.
• Strong communication, customer service, and problem-solving abilities; able to work independently or in a team.
• Familiarity with retail-focused tech, ERP and inventory management systems.
• Experience in multi-store retail IT support.

Responsibilities

• Troubleshoot hardware and software issues across in-store tech.
• Support and maintain POS systems for smooth operations.
• Assist with ERP and inventory management systems across stores.
• Coordinate with store staff to resolve IT issues promptly.

Skills

Communication

Customer Service

Problem Solving

Teamwork

Education

IT degree or related field

Tools

POS systems

Windows

Networking basics

Hardware

Remote support tools

Job description

The Retail Store IT Support is responsible for delivering high-quality technical support to ensure smooth operations across all in-store technology and systems. This role includes troubleshooting hardware and software issues, managing POS systems, and supporting network connectivity, ultimately enhancing both employee and customer experiences within the retail environment.

Qualification

• Education: Associate or bachelor's degree in information technology, Computer Science, or related field (or equivalent experience).
• Experience: 1-3 years of IT support experience, ideally in a retail or customer service environment.
• Technical Skills: Proficient in troubleshooting POS systems, Windows, networking basics, hardware, and remote support tools.
• Strong communication, customer service, and problem-solving abilities. Ability to work independently and as part of a team.
• Familiarity with retail-focused technology solutions, including ERP and inventory management systems.
• Experience in multi-store retail IT support