Night-Shift IT Support Engineer | On-Site & Remote

Tarro; Manila; Hybrid; PHP 380,000 - 600,000; Full time

Job summary

Tarro is seeking a highly capable IT Support Engineer to provide on-site or remote technical support for end-users facing hardware, software, and networking issues. He/She will assist with software installations, network failures, hardware malfunctions, and other IT-related issues.

Extensive experience with Linux, Windows and MacOS is required, along with basic network administration and tools like Jira, Google Workspace, Jenkins, Ansible and Grafana.

Qualifications

• Extensive experience with Linux, Windows and MacOS.
• At least 2 years of experience with operations and handling production support issues.
• Basic network administration (WAN, LAN, DNS and DHCP).
• Working knowledge of basic network tools (ssh, ping, telnet, traceroute, etc.).
• Knowledge of and/or working experience with ITAM, MDM, Google Workspace and Jira ticketing.
• Experience troubleshooting problems and deploying fixes and upgrades to production using Jenkins and Ansible.
• Knowledge of and/or working experience with dashboards such as Grafana.
• Must be able to work night shift and be flexible to work off-hours and weekends if required.
• Excellent verbal and written communication skills, in person, by telephone, and with teams.

Responsibilities

• Monitor and maintain computer systems and networks.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Research and identify solutions to software and hardware issues
• Responding in a timely manner to service issues and requests
• Provide phone, email and chat support
• Provide troubleshooting and debugging of production application and general network troubleshooting
• Transition application issues to the engineering team and open and follow up with support tickets for IT Vendors we work with
• Escalate critical issues and roadblocks to the next tier of Support.

Skills

Linux

Windows

MacOS

Network administration

Networking tools

ITAM

MDM

Google Workspace

Jira

Jenkins

Ansible

Grafana

Tools

Jira

Grafana

Jenkins

Ansible

Google Workspace

Job description

Tarro is seeking a highly capable IT Support Engineer to provide on-site or remote technical support for end-users facing hardware, software, and networking issues. He/She will assist with software installations, network failures, hardware malfunctions, and other IT-related issues.

Extensive experience with Linux, Windows and MacOS is required, along with basic network administration and tools like Jira, Google Workspace, Jenkins, Ansible and Grafana.