IT Support Engineer – Fast-Paced Tech & Growth

INTELEGENCIA BPO LLC CORP.; Tarlac City; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Certification support

Competitive compensation

Career growth opportunities

Job summary

INTELEGENCIA BPO LLC CORP. is seeking an IT Service Desk Engineer to serve as the first point of contact for end-users, providing timely technical support via phone, email, and remote tools.

You will diagnose hardware, software, and network issues, install and configure systems, document steps, and escalate complex problems. This fast-paced role offers opportunities for growth and certifications in the Philippines.

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 1–2 years of experience in IT support or helpdesk functions.
• Solid understanding of Windows operating systems, Microsoft 365, basic networking, and standard enterprise applications.
• Strong communication, problem-solving, and customer service abilities.
• Capable of working independently, multitasking, and adapting to a dynamic environment.
• Relevant certifications (e.g., CompTIA A+, Network+, ITIL) are an advantage.

Responsibilities

• Deliver first-level technical assistance via phone, email, and remote support tools.
• Diagnose and resolve hardware, software, and network-related concerns.
• Install, configure, and maintain computer systems, applications, and peripheral devices.
• Escalate complex issues to the appropriate teams and monitor progress until completion.
• Document support requests, troubleshooting steps, and system configurations.
• Support IT asset management, system upgrades, and routine maintenance activities.

Skills

Windows OS

Microsoft 365

Networking basics

Enterprise applications

Communication skills

Problem solving

Customer service

Independent / multitasking

Education

Diploma or Bachelor’s in IT/CS

CompTIA A+

ITIL

Network+

Job description

INTELEGENCIA BPO LLC CORP. is seeking an IT Service Desk Engineer to serve as the first point of contact for end-users, providing timely technical support via phone, email, and remote tools.

You will diagnose hardware, software, and network issues, install and configure systems, document steps, and escalate complex problems. This fast-paced role offers opportunities for growth and certifications in the Philippines.