IT Support Engineer – Banking ITSM & Incident Resolution

Teligent Systems Inc; Makati; On-site; PHP 360,000 - 600,000; Full time

Job summary

Teligent Systems Inc is seeking an IT Support Specialist in Makati to oversee the technology support team responsible for key banking IT systems. The role centers on maintaining a stable production environment, providing L2 support, incident triage, and service request handling to meet SLAs.

You will work with IT Engineering and ITSM, drive root cause analysis, and ensure governance and compliance while supporting end users and internal bank staff with effective issue resolution.

Qualifications

• Bachelor's degree in information technology or related field.
• At least 3 years of relevant experience in IT support.
• Strong understanding of IT service management, governance, and compliance in banking context.
• Experience with service desk tools and incident management.
• Ability to analyze logs, perform RCA, and troubleshoot across stacks.

Responsibilities

• Oversee and manage the technology support team for aligned IT systems and applications.
• Maintain a stable production environment including L2 support and incident triage.
• Handle service requests, housekeeping tasks, and adherence to SLAs.
• Collaborate with IT Engineering and ITSM teams to follow and implement standards.
• Act as single point of contact for applications within scope.

Skills

IT Service Management

Governance & Compliance

End user banking systems knowledge

Root Cause Analysis

Incident Management

Requirements Analysis

Organizational Awareness

Team Collaboration

Education

Bachelor's degree in information technology or related field

Tools

iVanti ITSM

JIRA

ServiceNow

Oracle

PostgreSQL

MSSQL

MongoDB

Windows

Linux/Unix

Bash

Python

PowerShell

REST/SOAP

Job description

Teligent Systems Inc is seeking an IT Support Specialist in Makati to oversee the technology support team responsible for key banking IT systems. The role centers on maintaining a stable production environment, providing L2 support, incident triage, and service request handling to meet SLAs.

You will work with IT Engineering and ITSM, drive root cause analysis, and ensure governance and compliance while supporting end users and internal bank staff with effective issue resolution.