Application Support Specialist - MS SQL

Hammerjack Pty Ltd; Philippines; On-site; PHP 762,000 - 912,000; Full time

Benefits offered by this job

Competitive Salary Package

Night differential pay

HMO coverage with free dependent

Prime Ortigas office location

Weekends Off

Salary Advance Program

Upskilling via Emapta Academy

Gym access & trainer

Lifestyle perks

Referral incentives

Government benefits

Annual leave with cash conversion

Job summary

Emapta Philippines is seeking an Application Support Specialist - MS SQL to diagnose complex issues across software, databases, and networks. You will handle SQL queries, scripting, and ticketing while supporting international users.

The role offers night shifts, onsite in Ortigas, with extensive training and growth opportunities across a globally connected team. The position requires practical SQL and networking skills, a solid IT help desk background, and strong English communication.

Qualifications

• Minimum 1 year of hands-on Microsoft SQL Server experience, SQL queries, scripting, database investigation, and troubleshooting.
• At least 2 years in application support, software support, IT help desk, or a similar role.
• Practical expertise in IPv4/IPv6 networking, including connectivity diagnostics across firewalls, switches, routers, and wireless access points.
• Strong ability to diagnose and resolve application, database, system, and network issues independently.
• Associate degree in Computer Science or related discipline preferred.

Responsibilities

• Review and prioritize support tickets involving software functionality, Microsoft SQL databases, system performance, and technical issues.
• Diagnose application and database issues using established troubleshooting methods, including SQL queries and scripts when required.
• Respond to support requests received through phone, email, and system-generated alerts.
• Guide users through software features and explain technical concepts clearly based on their level of technical knowledge.
• Investigate, test, and document suspected software defects and escalate complex issues to Tier II or appropriate technical specialists.
• Manage assigned cases from initial assessment through resolution and provide timely status updates.
• Maintain accurate and complete records of customer interactions, troubleshooting activities, and resolutions in the Case Management System or internal ticketing platform.
• Coordinate with Support Technicians, Team Leads, Managers, and cross-functional teams to resolve complex technical issues.

Skills

Microsoft SQL Server

SQL queries & scripting

IPv4/IPv6 networking

Windows 10 / Server 2022

English communication

MS Office Suite

Call center experience

Education

Associate degree in Computer Science

Related discipline preferred

Tools

MS SQL Server

Windows Server 2022

Microsoft Teams

MS Office

Networking hardware basics (firewalls, switches)

Job description

Power Critical Healthcare Technology Through SQL and Network Expertise

Healthcare technology depends on reliable applications, connected systems, and accurate data to keep critical pharmacy operations moving. Join Emapta as an Application Support Specialist - MS SQL, combining hands‑on Microsoft SQL Server querying and scripting with networking expertise to diagnose complex technical issues. Strengthen software performance for international users while building a long‑term global career where Top 1% talent gains technical depth, international exposure, professional growth, stability, and an exceptional Top 1% employee experience.

Your Career at a Glance

• Employment Type: Full-time
• Shift: Night Shift, Weekends Off (with occasional weekend support as needed)
• Salary: Up to PHP 75,000
• Work Setup: Onsite, Ortigas

Exciting Perks Await!

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Weekends Off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum 1 year of hands‑on Microsoft SQL Server experience, SQL queries, scripting, database investigation, and troubleshooting
• At least 2 years of experience in application support, software support, technical support, IT help desk, or a similar role
• Practical expertise in IPv4/IPv6 networking, including connectivity diagnostics and troubleshooting across firewalls, switches, routers, and wireless access points
• Advanced working knowledge of Windows 10 and Windows Server 2022 or later
• Strong ability to diagnose and resolve application, database, system, and network issues independently
• Good understanding of server‑class hardware and systems, plus troubleshooting experience with Android and iOS devices
• Familiarity with Microsoft Office Suite and Microsoft Teams
• Knowledge of fax and telephony technologies is advantageous
• Previous call center or customer‑facing technical support exposure is preferred
• Excellent English communication skills for phone support, technical explanations, and accurate case documentation
• Strong analytical, organizational, prioritization, and multitasking capabilities
• Associate degree in Computer Science or a related discipline is preferred
• Available for a permanent onsite work arrangement in Ortigas
• Professional and accountable approach with an interest in software and pharmaceutical technology

Your Daily Tasks

Application & Technical Support

• Review and prioritize support tickets involving software functionality, Microsoft SQL databases, system performance, and technical issues
• Diagnose application and database issues using established troubleshooting methods, including SQL queries and scripts when required
• Respond to support requests received through phone, email, and system‑generated alerts
• Guide users through software features and explain technical concepts clearly based on their level of technical knowledge
• Investigate, test, and document suspected software defects and escalated complex issues to Tier II or appropriate technical specialists
• Manage assigned cases from initial assessment through resolution and provide timely status updates
• Maintain accurate and complete records of customer interactions, troubleshooting activities, and resolutions in the Case Management System or internal ticketing platform
• Coordinate with Support Technicians, Team Leads, Managers, and cross‑functional teams to resolve complex technical issues

Customer Support

• Deliver responsive and professional assistance while demonstrating patience, empathy, and sound judgment
• Build positive customer relationships through consistent, accurate, and solution‑focused support
• Escalate unresolved or complex cases to the appropriate support or technical teams for further investigation
• Ensure customer communications and case activities are properly documented in internal systems

Product Knowledge & Collaboration

• Maintain current knowledge of supported software features, functionality, technical requirements, and product updates
• Continuously strengthen knowledge of troubleshooting procedures, system requirements, and support best practices
• Collaborate with team members to provide consistent and comprehensive technical support
• Perform other related duties as assigned

Join the Top 1% Talent. A Better Career. A Better Life.

Welcome to Emapta Philippines, where high‑performing professionals build long‑term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world‑class support, and a culture built for excellence.