IT SUPPORT AND PROGRAMMER

Touchstar Medical Enterprises Inc.; Parañaque; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Opportunities for promotion

Pay raise

Promotion to permanent employee

Transportation service provided

Job summary

Touchstar Medical Enterprises Inc. in the Philippines seeks a technically knowledgeable IT Support Specialist who can deliver friendly, client-focused assistance across hardware, software, and network topics.

The role emphasizes hands-on troubleshooting and proactive system care. The ideal candidate can diagnose problems, perform installations and upgrades, manage user accounts, document procedures, and train clients.

Qualifications

• Background in Information Technology, Computer Science, or a related field.
• Knowledgeable in hardware, software installation, operating systems, and basic network troubleshooting.
• Able to diagnose and resolve issues with computers, printers, peripherals, and connectivity.
• Strong communication, problem-solving, and documentation skills.
• Fresh graduates with relevant educational backgrounds and practical technical knowledge are welcome to apply.

Responsibilities

• Diagnose and resolve hardware, software, and network issues.
• Provide remote and in-person technical assistance.
• Log and track IT support tickets.
• Guide users through step-by-step solutions.
• Install, configure, and update operating systems and software.
• Maintain IT assets and documentation.
• Provide IT training to Clients on new systems and best practices.

Job description

JOB DESCRIPTION

The ideal candidate is a technically knowledgeable and customer-oriented individual with a background in Information Technology, Computer Science, or a related field.

• Knowledgeable in computer hardware, software installation, operating systems, and basic network troubleshooting.

• Capable of diagnosing and resolving technical issues involving computers, printers, peripherals, and network connectivity.

• Familiar with user account management, system updates, and IT equipment maintenance.

• Has good analytical, problem-solving, and troubleshooting skills.

• Possesses strong communication and interpersonal skills, with the ability to explain technical solutions clearly to clients.

• Detail-oriented, organized, and capable of maintaining accurate IT documentation and service reports.

• Responsible, adaptable, proactive, and able to work independently or as part of a team.

Preferably with relevant experience in IT technical support or helpdesk operations. Fresh graduates with relevant educational backgrounds and practical technical knowledge are also welcome to apply.

Key Responsiblities:

1. Technical Support & Troubleshooting

• 1. Diagnose and resolve hardware, software, and network issues.

• 2. Provide remote and in-person technical assistance.

• 3. Log and track IT support tickets using helpdesk software.

• 4. Guide users through step-by-step solutions.

2. System Maintenance & Upgrades

• 1. Install, configure, and update operating systems and software.

• 2. Perform system checks to ensure performance.

• 3. Set up and maintain IT equipment such as computers, printers, and peripherals.

4. User Account & Access Management

• 1. Create and manage user accounts and access permissions for Clients.

• 2. Reset passwords and ensure system authentication protocols for Clients.

• 3. Assist with onboarding and offboarding IT procedures for Clients.

5. Hardware & Software Management

• 1. Install and configure computer hardware (desktops, laptops, printers, etc.).

• 2. Troubleshoot and repair hardware issues.

• 3. Manage software installations, licensing, and updates.

6. IT Documentation and Reporting

• 1. Maintain records of IT assets and system configurations.

• 2. Document troubleshooting procedures and solutions.

• 3. Prepare IT support reports and performance metrics.

7. Customer Support & Training

• 1. Provide IT training to Clients on new systems and best practices.

• 2. Answer clients’ inquiries and explain technical information in simple terms.

• 3. Assist with implementing IT policies and guidelines for Clients.

Benefits

• Health insurance

• Opportunities for promotion

• Pay raise

• Promotion to permanent employee

• Transportation service provided

Work Location: In person