IT Supervisor (Infrastructure & Support)

Q2 HR Solutions; Metro Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Q2 HR Solutions seeks an experienced IT leader to keep systems reliable, secure, and responsive, while guiding an IT Specialist. You’ll oversee networks, servers, cloud resources, and business systems to support daily operations and reporting.

You’ll coordinate IT support, manage assets, ensure security, and work with Finance, Operations, and vendors to maintain continuity. This role suits someone who enjoys solving problems and mentoring others while driving improvements across infrastructure

Qualifications

• A bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3–5 years of relevant experience in IT operations, infrastructure, systems administration, or technical support, with experience guiding colleagues, coordinating IT activities, or supervising a team.
• Practical knowledge of network infrastructure, server administration, cloud environments, and enterprise applications such as SAP Business One.
• Understanding of information security, user access controls, and IT compliance practices.
• Experience with IT support workflows, asset tracking, and operational process improvements.
• Strong planning and problem‑solving skills, with the ability to prioritize requests, manage resources, and coordinate multiple activities.
• Clear communication skills and the ability to explain technical concerns to colleagues from different departments.
• Proficiency in Microsoft Office and Google Workspace.

Responsibilities

• Keep IT systems running smoothly. Maintain office networks, servers, internet connectivity, and cloud resources to support reliable day‑to‑day operations, including systems supporting data pipelines and reporting platforms.
• Support essential business applications. Maintain the infrastructure supporting SAP Business One so the Finance team can carry out its daily activities.
• Coordinate IT support. Track and prioritize support requests, troubleshoot technical issues, and keep employees informed through timely updates and resolution.
• Manage IT assets and subscriptions. Maintain accurate records of equipment, assigned users, locations, and asset values. Monitor provisioning, renewals, replacement needs, and resource usage.
• Protect systems and information. Review user activity and access permissions, ensure timely access removal, and help develop, implement, and monitor security policies in coordination with senior IT leadership.
• Guide the IT Specialist. Assign priorities, provide technical guidance and coaching, and monitor work quality and performance.
• Coordinate with colleagues and vendors. Work with Finance, People Operations, Administration, department heads, and service providers to address technology needs and support business continuity.
• Improve IT service delivery. Strengthen support workflows, asset management practices, and operational standards. Help introduce tools and processes that improve efficiency.

Skills

Leadership

IT operations

Systems administration

Technical support

Network infrastructure

Cloud environments

Security basics

Communication

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

SAP Business One

Microsoft Office

Google Workspace

Job description

The role keeps the organization’s technology reliable, secure, and responsive to everyday business needs. This role combines hands‑on technical work with supervision of an IT Specialist, covering employee IT support, networks, servers, cloud resources, and business systems.

You’ll help colleagues resolve technical challenges, improve IT processes, and keep essential systems running smoothly. This opportunity suits an experienced IT professional who enjoys solving problems and guiding others.

What You’ll Do

• Keep IT systems running smoothly. Maintain office networks, servers, internet connectivity, and cloud resources to support reliable day‑to‑day operations, including systems supporting data pipelines and reporting platforms.
• Support essential business applications. Maintain the infrastructure supporting SAP Business One so the Finance team can carry out its daily activities.
• Coordinate IT support. Track and prioritize support requests, troubleshoot technical issues, and keep employees informed through timely updates and resolution.
• Manage IT assets and subscriptions. Maintain accurate records of equipment, assigned users, locations, and asset values. Monitor provisioning, renewals, replacement needs, and resource usage.
• Protect systems and information. Review user activity and access permissions, ensure timely access removal, and help develop, implement, and monitor security policies in coordination with senior IT leadership.
• Guide the IT Specialist. Assign priorities, provide technical guidance and coaching, and monitor work quality and performance.
• Coordinate with colleagues and vendors. Work with Finance, People Operations, Administration, department heads, and service providers to address technology needs and support business continuity.
• Improve IT service delivery. Strengthen support workflows, asset management practices, and operational standards. Help introduce tools and processes that improve efficiency.

What You’ll Bring

• A bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3–5 years of relevant experience in IT operations, infrastructure, systems administration, or technical support, with experience guiding colleagues, coordinating IT activities, or supervising a team.
• Practical knowledge of network infrastructure, server administration, cloud environments, and enterprise applications such as SAP Business One.
• Understanding of information security, user access controls, and IT compliance practices.
• Experience with IT support workflows, asset tracking, and operational process improvements.
• Strong planning and problem‑solving skills, with the ability to prioritize requests, manage resources, and coordinate multiple activities.
• Clear communication skills and the ability to explain technical concerns to colleagues from different departments.
• Proficiency in Microsoft Office and Google Workspace.

Experienced IT Specialists and System Administrators with demonstrated leadership or mentoring experience are encouraged to apply.

What Makes This Role Engaging

• Combine practical technical work with team leadership.
• Work across infrastructure, cloud resources, and business applications.
• Make improvements that directly help colleagues work efficiently and securely.