IT Staff / Officer

TOKAGAWA GLOBAL CORPORATION; Makati; On-site; PHP 400,000 - 640,000; Full time

Job summary

TOKAGAWA GLOBAL CORPORATION in Makati is seeking an IT Officer to manage and support the company’s computer systems, networks, software, hardware, and other technology resources. You will ensure smooth IT services and provide timely technical assistance to employees.

Applicants should have experience in IT support or systems administration, knowledge of hardware, software, and networking, plus strong problem-solving and communication skills to support users with varying technical knowledge.

Qualifications

• Experience in IT support or systems administration.
• Knowledge of hardware, operating systems, networking, and troubleshooting.
• Strong problem-solving and analytical skills.
• Clear communication and customer service with non-technical users.

Responsibilities

• Manage and maintain computer systems, networks, hardware, software applications, and other IT resources.
• Provide technical support and troubleshooting assistance to employees for hardware, software, connectivity, and system-related issues.
• Monitor IT systems and network performance to identify and resolve issues promptly.
• Install, configure, update, and maintain computers, peripherals, operating systems, and business applications.
• Support user account administration, access controls, and permissions in line with company procedures.
• Assist with data protection, system security, backups, and other measures designed to safeguard company information.
• Maintain accurate records of IT assets, support requests, system configurations, and technical documentation.
• Coordinate with technology vendors and service providers when specialist support or equipment is required.
• Contribute to IT projects, system improvements, and the implementation of new technology solutions.

Skills

IT support

Systems administration

Network support

Troubleshooting

Communication skills

Analytical thinking

Organisational skills

Information security

Education

IT certifications

Job description

About the role

The IT Officer will manage, maintain, and support the organisation's computer systems, networks, software applications, hardware, and other technology resources. This role helps ensure the smooth and reliable operation of IT services, provides timely technical assistance to employees, and supports measures that protect company data and information systems.

Key responsibilities

• Manage and maintain computer systems, networks, hardware, software applications, and other IT resources.
• Provide technical support and troubleshooting assistance to employees for hardware, software, connectivity, and system-related issues.
• Monitor IT systems and network performance to identify and resolve issues promptly.
• Install, configure, update, and maintain computers, peripherals, operating systems, and business applications.
• Support user account administration, access controls, and permissions in line with company procedures.
• Assist with data protection, system security, backups, and other measures designed to safeguard company information.
• Maintain accurate records of IT assets, support requests, system configurations, and technical documentation.
• Coordinate with technology vendors and service providers when specialist support or equipment is required.
• Contribute to IT projects, system improvements, and the implementation of new technology solutions.

What we're looking for

• Experience in IT support, systems administration, network support, or a related technology role.
• Working knowledge of computer hardware, operating systems, software applications, networking, and troubleshooting techniques.
• Strong problem-solving and analytical skills, with the ability to investigate and resolve technical issues methodically.
• Clear communication and customer service skills when assisting employees with different levels of technical knowledge.
• Good organisational skills and the ability to prioritise multiple support requests and tasks.
• Understanding of information security, access management, data protection, and backup principles.
• Relevant IT qualifications, certifications, or formal training are advantageous.