IT Officer

Aeon Fantasy Group Philippines Inc.; Makati; On-site; PHP 240,000 - 420,000; Full time

Job summary

Aeon Fantasy Group Philippines Inc. is seeking an IT Support Specialist to provide first-line support, maintain systems, and ensure secure and reliable IT services across all branches. You will configure networks, manage user accounts, support POS installations, and assist IT projects while coordinating with vendors.

A four-year degree and 1–2 years of relevant experience are required. This role emphasizes proactive problem solving, strong communication, and meticulous handling of confidential

Qualifications

• Four-year degree in IT, CS, or related field.
• 1–2 years of IT support or related experience.
• Proficient in troubleshooting, networks, and systems administration.

Responsibilities

• Provide first-line technical support for hardware, software, and network-related issues.
• Maintain and update computer systems, servers, and network infrastructure.
• Configure and troubleshoot LAN/WAN, routers, switches, firewalls, and VPNs.
• Implement cybersecurity measures including antivirus, firewalls, and access controls.
• Install, configure, and update software and operating systems; manage IT asset inventory.
• Create, manage, and deactivate user accounts and access permissions.
• Install and configure POS systems in new stores and train staff.
• Assist in IT projects and coordinate with vendors and service providers.

Skills

Troubleshooting

Network admin

System admin

IT tools

Education

Bachelor's degree in IT/CS

Tools

Google Workspace

Microsoft 365

Job description

Duties and Responsibilities

• Provide first-line technical support for hardware, software, and network-related issues.

• Maintain and update computer systems, servers, and network infrastructure.

• Configure and troubleshoot LAN/WAN, routers, switches, firewalls, and VPNs to ensure reliable network connectivity across all branches.

• Implement and maintain cybersecurity measures, including antivirus, firewalls, and access controls, to protect company systems and data.

• Install, configure, and update software applications and operating systems. Maintain IT asset inventory and coordinate repairs or replacements.

• Create, manage, and deactivate user accounts and access permissions, ensuring proper IT onboarding and offboarding.

• Install and configure POS systems in new stores, provide ongoing technical support and updates, and conduct POS usage and troubleshooting training for store staff.

• Assist in the planning and implementation of IT-related projects and coordinate with vendors and service providers as needed.

Qualifications

• Graduate of a four-year degree in Information Technology, Computer Science, or any related field.

• With at least 1–2 years of relevant work experience in IT support or a related role.

• Proficient in IT systems, networks, and software applications, with skills in troubleshooting, network and system administration, and IT tools.

• Basic knowledge of cloud services such as Google Workspace and Microsoft 365.

• Familiarity with network setup and configuration, including LAN, WAN, Wi-Fi, VPN, and firewalls.

• Ability to manage and maintain servers, printers, and other IT peripherals.

• Strong problem-solving skills and effective communication.

• Customer-oriented, proactive, and responsive in resolving IT concerns.

• Good project management and organizational skills, with the ability to handle confidential information.

• Keen attention to detail and accuracy.

• Effective time management skills and ability to meet project deadlines.