IT Officer

Namin Resort; Bagac; On-site; PHP 300,000 - 600,000; Full time

Job summary

Namin Resort in the Philippines is seeking an IT Officer to lead day‑to‑day IT operations across the hotel and resort, ensuring reliable systems for guest services and administration.

You will oversee PMS, POS, CCTV, door locks, PABX, network infrastructure, and security policies, coordinating with department heads and external providers to maintain high availability and continuous service improvement.

Qualifications

• Experience managing hotel IT infrastructure and networks.
• Supervisory experience with IT teams.
• Familiarity with PMS and POS systems.
• Knowledge of CCTV, telephony, and access controls.
• Understanding IT security policies and data protection.

Responsibilities

• Supervise daily IT operations and ensure service availability across hotel and resort areas.
• Provide technical support to all departments including Front Office and F&B.
• Monitor and resolve hardware, software, and connectivity issues.
• Manage IT service requests, incidents, and escalations with documentation.
• Maintain networks, switches, routers, firewalls, and access points.
• Maintain PMS, POS, CCTV, door locks, PABX, and other hotel systems.
• Implement IT security policies and access controls.
• Maintain an up-to-date inventory of IT assets.
• Schedule and assign tasks to IT personnel.
• Prepare regular reports on IT operations and outstanding issues.

Skills

IT infrastructure

Network management

Hotel systems

PMS/POS knowledge

Team supervision

IT security

Job description

About the role

The IT Officer is responsible for the day-to-day supervision, maintenance, and efficient operation of the hotel's IT infrastructure, systems, and technical support services. The position ensures the reliability, security, and availability of IT systems supporting hotel operations, guest services, and administrative functions. The IT Supervisor oversees property-level IT support, including network infrastructure, Wi-Fi, computers, servers, CCTV, telephony, point-of-sale (POS) systems, property management systems (PMS), electronic door locks, and other technology platforms. The role coordinates closely with hotel department heads, corporate IT, management, and external service providers to ensure timely resolution of technical issues, implementation of IT standards, and continuous improvement of technology services.

Key responsibilities

• Supervise daily IT operations and ensure the availability of IT services across all hotel and resort areas
• Provide technical support to Front Office, Housekeeping, Food and Beverage, Finance, Human Resources, Engineering, Sales and Marketing, Security, and other departments
• Monitor, troubleshoot, and resolve hardware, software, connectivity, and system-related issues
• Manage IT service requests, incidents, and escalations, ensuring timely resolution and proper documentation
• Monitor and maintain wired and wireless networks, internet connectivity, switches, routers, firewalls, access points, and network cabinets
• Maintain and troubleshoot hotel operational systems, including Property Management System (PMS), Point-of-Sale (POS) system, accounting and financial systems, electronic door lock and keycard systems, CCTV and video surveillance systems, and PABX and hotel telephony systems
• Implement and monitor IT security policies, procedures, and access controls
• Maintain an updated inventory of computers, laptops, printers, network equipment, CCTV devices, software licenses, and other IT assets
• Supervise, schedule, and assign tasks to IT personnel based on operational requirements and service priorities
• Prepare daily, weekly, and monthly reports on IT operations, incidents, projects, and outstanding issues

About you

• Technical expertise in IT infrastructure, network management, and hotel systems
• Experience supervising IT personnel and managing technical teams
• Knowledge of property management systems (PMS), point-of-sale (POS) systems, and hotel technology platforms
• Experience with network infrastructure, Wi-Fi, servers, and connectivity management
• Understanding of IT security policies, access controls, and data protection procedures
• Ability to manage multiple technical issues, prioritize incidents, and ensure timely resolution
• Strong communication and coordination skills with hotel departments, vendors, and external service providers
• Proficiency in IT asset management, documentation, and reporting