IT Staff - Business Analyst | Las Pinas

Golden Haven Memorial Park, Inc.; Las Piñas; Hybrid; PHP 446,000 - 781,000; Full time

Job summary

Golden Haven Memorial Park, Inc. in Metro Manila seeks an ERP Support Analyst to provide day-to-day ERP assistance, help users, and coordinate with IT and vendors.

You will manage end-user tickets, document requirements for improvements, test new features, validate data and reports, and help create user guides. A degree in IT/CS/Business is required, with strong communication and analytical skills.

Qualifications

• Bachelor’s degree in IT, CS, Business, or related field.
• Experience with ticketing/helpdesk systems and end-user IT support.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication with stakeholders.
• Knowledge of business process mapping and requirements documentation.
• Understanding of ERP systems, integrations, databases, and data flows.
• Experience with UAT, testing, troubleshooting, and change management.
• Familiarity with Agile or Waterfall methodologies is advantageous.
• Proficiency in MS Excel; Power BI/Tableau knowledge is a plus.
• Ability to manage multiple tickets and priorities.

Responsibilities

• Provide day-to-day support for the ERP system and assist users with system-related concerns.
• Monitor and manage tickets raised by end-users, ensuring concerns are properly addressed and resolved.
• Gather and document user requirements for system improvements and enhancements.
• Assist in troubleshooting system issues and coordinate with IT or system vendors when needed.
• Assist in testing new system features, updates, and changes before implementation.
• Check and validate system data and reports to ensure accuracy.
• Assist in documenting system processes, procedures, and user guides.
• Provide basic user assistance and training on ERP system functionalities.
• Coordinate with different departments to understand their concerns and provide appropriate system support.
• Perform other ERP-related tasks and process improvement activities as assigned.

Skills

Ticketing systems

Analytical thinking

Communication skills

Interpersonal skills

Requirements gathering

Education

Bachelor’s degree in IT, Computer Science, Business, or related field

Tools

MS Excel

Power BI

Tableau

Job description

Key Responsibilities

• Provide day-to-day support for the ERP system and assist users with system-related concerns.
• Monitor and manage tickets raised by end-users, ensuring concerns are properly addressed and resolved.
• Gather and document user requirements for system improvements and enhancements.
• Assist in troubleshooting system issues and coordinate with IT or system vendors when needed.
• Assist in testing new system features, updates, and changes before implementation.
• Check and validate system data and reports to ensure accuracy.
• Assist in documenting system processes, procedures, and user guides.
• Provide basic user assistance and training on ERP system functionalities.
• Coordinate with different departments to understand their concerns and provide appropriate system support.
• Perform other ERP-related tasks and process improvement activities as assigned.

Qualifications

• Bachelor’s degree in IT, Computer Science, Business, or related field.
• Experience in ticketing/helpdesk systems and handling end-user system concerns.
• Strong analytical, problem-solving, and root cause analysis skills.
• Strong communication and interpersonal skills, with the ability to work with both technical and non-technical stakeholders.
• Knowledge of business process mapping, requirements gathering, and functional documentation.
• Understanding of ERP systems, system integrations, databases, and data flows.
• Experience with UAT, system testing, troubleshooting, and change management.
• Knowledge of Agile, Waterfall, or other software development methodologies is an advantage.
• Proficiency in MS Excel and data analysis/reporting tools; knowledge of Power BI, Tableau, or similar tools is an advantage.
• Ability to manage multiple tickets, projects, and priorities while maintaining accuracy and timely resolution.