IT Specialist - SASN Lipa

AMA Computer College Inc.,; Tangob; On-site; PHP 223,000 - 469,000; Full time

Job summary

AMA Computer College Inc. in Lipa City, Batangas seeks an IT Specialist to maintain and support campus IT infrastructure. This full-time role delivers technical support, manages IT systems, and ensures optimal performance for students, faculty, and staff.

You will provide frontline support, install and maintain systems, monitor networks, and help protect data integrity while coordinating with campus teams to plan upgrades.

Qualifications

• Certification such as CompTIA A+ or Network+.
• Proven experience in a help desk or IT support role.
• Strong knowledge of Windows and/or Linux operating systems.
• Proficiency in TCP/IP networking concepts.
• Experience with hardware installation and troubleshooting.
• Familiarity with ticketing systems and ITSM principles.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide first and second-level technical support to end-users for hardware, software, and network issues.
• Install, configure, and maintain computer systems, servers, and peripheral devices across campus facilities.
• Monitor network performance and security, addressing vulnerabilities as needed.
• Manage user accounts, access controls, and system permissions following policies.
• Perform regular system maintenance, backups, and updates for data integrity.
• Troubleshoot connectivity issues including LAN/WAN and wireless networks.
• Maintain IT asset inventory and documentation.
• Log support requests and communicate resolution steps clearly to users.
• Assist with IT infrastructure planning and upgrades as required.

Skills

CompTIA A+

Network+

Windows

Linux

TCP/IP

Help desk

Customer service

Communication

Tools

Ticketing systems

ITSM

Job description

About the role

AMA Computer College Inc. is seeking an IT Specialist - SASN Lipa to join our team at our Lipa City, Batangas location. This is a full-time position that plays a critical role in maintaining and supporting the technological infrastructure across our campus facilities. As an IT Specialist, you will be responsible for delivering comprehensive technical support, managing IT systems, and ensuring optimal performance of our computing environment. This position is fundamental to our operational success and directly impacts the user experience for our students, faculty, and administrative staff.

Key responsibilities

• Provide first and second-level technical support to end-users, resolving hardware, software, and network-related issues in a timely manner

• Install, configure, and maintain computer systems, servers, and peripheral devices across campus facilities

• Monitor network performance and security, identifying and addressing potential vulnerabilities

• Manage user accounts, access controls, and system permissions in accordance with institutional policies

• Perform regular system maintenance, backups, and updates to ensure data integrity and system reliability

• Troubleshoot and resolve connectivity issues, including LAN/WAN and wireless network problems

• Maintain accurate IT asset inventory and documentation

• Respond to and log technical support requests, providing clear communication to users throughout the resolution process

• Assist with IT infrastructure planning and upgrades as required

What we're looking for

• Technical certification such as CompTIA A+, Network+, or equivalent qualification in IT support

• Proven experience working in a help desk or IT support role within an educational or corporate environment

• Strong knowledge of Windows and/or Linux operating systems

• Proficiency in network troubleshooting and understanding of TCP/IP networking concepts

• Experience with hardware installation, configuration, and troubleshooting

• Familiarity with ticketing systems and IT service management principles

• Excellent problem-solving skills and attention to detail

• Strong communication abilities and customer service orientation

• Ability to work independently and manage multiple support requests concurrently

• Knowledge of security best practices and data protection principles

• Experience with system backup and disaster recovery procedures is advantageous

What we offer

St. Augustine School of Nursing, Inc. is committed to fostering a supportive work environment that values professional development and career growth. We offer competitive compensation, comprehensive benefits packages, and opportunities for continuous learning and skill development. We encourage a collaborative workplace culture where team members are supported in achieving their professional goals. Our commitment to work-life balance and employee wellbeing ensures that our staff can perform at their best whilst maintaining personal fulfilment.

About us

St. Augustine School of Nursing, Inc. is a leading educational institution dedicated to delivering quality technology education and training. With a mission to empower students through innovative computing education, we maintain state-of-the-art facilities and a commitment to academic excellence. Our institution values integrity, professionalism, and continuous improvement, creating an environment where both students and staff can thrive. We are proud of our reputation as a center of technological excellence and our contribution to developing skilled IT professionals for the industry.