IT Specialist (Onsite, Bulacan)

Kwanii; Bulacan; On-site; PHP 182,800 - 218,959; Full time

Benefits offered by this job

13th Month pay

Paid time off (PTO)

HMO upon regularization

Life insurance upon regularization

Company Events and Treats

Job summary

Kwanii is looking for an IT Specialist based in Bulacan. The role requires managing and maintaining technology systems, troubleshooting issues, and ensuring data security. Candidates must possess excellent communication skills and have at least one year of IT experience or be fresh graduates. Knowledge of network setup and support software is essential. This is a full-time, entry-level position with a shifting schedule. The salary starts at PHP 18,000.

Qualifications

• Must be based in Bulacan.
• 1 year of IT work experience or fresh graduates welcome.
• Valid driver's license and own motorcycle for field support.

Responsibilities

• Oversee and maintain technology systems for clients.
• Troubleshoot tech-related issues and provide support.
• Ensure data security and privacy.
• Collaborate with team to optimize solutions.

Skills

Excellent communication skills

LAN and WAN troubleshooting

IOS and Windows configuration

Remote access support via AnyDesk

Knowledge of data privacy laws

Education

Bachelor’s degree in IT or related field

Tools

MS Office 365

Cisco and Meraki equipment

Job description

IT Specialist

role encompasses overseeing and maintaining the client’s technology systems to ensure smooth operations. This includes troubleshooting and resolving tech-related issues while providing crucial support to digital operations, contributing to the client’s continued technological success in the industry.

Responsibilities

• Managing and maintaining the client’s technology systems.
• iPhone and iPad (IOS) configuration and troubleshooting.
• Preventive maintenance of networking equipment such as Cisco and Meraki.
• Providing support for onsite and remote operations.
• Ensuring data security and privacy.
• Collaborating with the team to optimize tech solutions.
• Developing efficient helpdesk processes.
• Serving as an escalation point for complex technical issues.
• Staying updated on emerging technologies and industry trends.
• Maintaining a comprehensive understanding of the clients' IT infrastructure.
• Monitoring and analyzing helpdesk metrics and generating reports.
• Preventive maintenance of computer hardware and software.
• Documentation and implementation of technology projects.

Must-haves

• Must be based in Bulacan.
• Excellent written and spoken English communication skills.
• With 1 year of IT work experience in a business environment – fresh graduates are welcome to apply
• Experience in IT-related disciplines, such as, but not limited to:
  • LAN and WAN set-up and troubleshooting
  • IOS and Windows configuration and troubleshooting
  • Network printer set-up and troubleshooting
  • Microsoft technologies: MS Office 365, Windows Server 2012 or later and Windows 8 or later.
• Experience in remote access and support via AnyDesk.
• Knowledgeable of data privacy practices and laws as they relate to technology issues
• With valid driver's license and own motorcycle for occasional field support, if needed

Nice-to-haves

• Bachelor’s degree in BS IT, BS Comp Sci, BS Computer Engineering or equivalent.
• Familiar with network engineering equipment such as Cisco or Meraki.
• Knowledgeable with Zoom and HubSpot configuration and administration.
• Experience in virtualization technologies to apply to hardware, software, memory, data and network.
• 13th Month pay
• Paid time off (PTO) for Sick Leave, Vacation Leave, Emergency Leave
• Maternity or Paternity leave
• HMO upon regularization
• Life insurance upon regularization
• MediCash for personal and dependents useRice, clothing, laundry, and meal allowance
• Birthday Treats
• Company Events and Treats
• Online trainings/Webinars
• Career advancement and promotion opportunities

Job Type

• Work on-site
• Full-time
• Entry-Level

Schedule

• Shifting schedule (may include weekends and holidays)

Starts at PHP 18,000

Company

Kwanii is a BPO company with operations in Australia and the Philippines. With a strong commitment to excellence, we aim to provide outstanding outsourcing solutions for businesses of all sizes. The company values transparency and honesty, ensuring that clients receive reliable services. Kwanii also prides itself on its proactiveness and adaptability, staying ahead of industry trends and adjusting strategies to meet the evolving needs of clients. Whether it's customer support, data entry, back-office processes, or other outsourcing requirements, Kwanii is dedicated to delivering high-quality solutions that drive both efficiency and growth.