Bulacan IT Helpdesk Support Specialist

Kwanii; Bulacan; On-site; PHP 182,800 - 218,959; Full time

Benefits offered by this job

Paid time off (PTO) for Sick Leave, Vacation Leave, Emergency Leave

Life insurance upon regularization

HMO upon regularization

Meal allowance

13th Month pay

Job summary

Kwanii is seeking an IT Helpdesk professional to oversee and maintain technology systems, ensuring smooth operations. The role requires diagnosing technical issues, guiding users, and providing assistance across various platforms.

Applicants must be based in Bulacan, with strong communication skills and 1-2 years of IT support experience. This full-time, on-site position includes various perks such as paid time off, health benefits, and career advancement opportunities.

Qualifications

• At least 1-2 years of IT support work experience in a business environment.
• Ability to manage multiple tickets simultaneously.
• Knowledgeable of data privacy practices and laws.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Diagnose and resolve basic hardware, software, and network issues.
• Record and track incidents and service requests using ticketing systems.

Skills

Strong English communication skills

Problem-solving skills

Knowledge of Windows/Mac OS and Microsoft Office

Experience with helpdesk ticketing systems

Customer-oriented

Education

Bachelor’s degree in BS IT, BS Comp Sci, BS Computer Engineering or equivalent

Tools

Remote support tools

Cisco or Meraki networking equipment

Job description

Kwanii is seeking an IT Helpdesk professional to oversee and maintain technology systems, ensuring smooth operations. The role requires diagnosing technical issues, guiding users, and providing assistance across various platforms.

Applicants must be based in Bulacan, with strong communication skills and 1-2 years of IT support experience. This full-time, on-site position includes various perks such as paid time off, health benefits, and career advancement opportunities.