IT Specialist

Kwanii Philippines; Guiguinto; On-site; PHP 183,000 - 219,000; Full time

Benefits offered by this job

13th Month pay

HMO upon regularization

Life insurance upon regularization

MediCash for personal and dependentuse

Rice/meal allowance

Job summary

Kwanii Philippines is seeking an IT Specialist to oversee and maintain client technology systems, ensuring smooth operations and technology success.

The role covers IOS configuration, preventive maintenance of networking gear (Cisco/Meraki), onsite and remote support, data privacy, and continuous improvement of helpdesk processes. Fresh graduates are welcome; based in Pampanga with English proficiency.

Qualifications

• Bachelor’s degree in IT/CS/CE (preferred).
• 1 year IT work experience in a business environment.
• Fresh graduates are welcome to apply.
• Must be based in Pampanga.
• Excellent written and spoken English communication skills.
• Experience with LAN/WAN setup and troubleshooting.
• Experience with IOS and Windows configuration.
• MS Office 365, Windows Server 2012+ familiarity.
• AnyDesk for remote access.
• Data privacy knowledge.
• Valid driver’s license and motorcycle for field support.
• Familiarity with Cisco/Meraki; Cisco certs are a plus.
• Zoom and HubSpot configuration knowledge.
• Virtualization experience.

Responsibilities

• Manage and maintain the client’s technology systems.
• IOS configuration and troubleshooting.
• Preventive maintenance of networking equipment (Cisco/Meraki).
• Provide support for onsite and remote operations.
• Ensure data security and privacy.
• Collaborate with the team to optimize tech solutions.
• Develop efficient helpdesk processes.
• Serve as escalation point for complex technical issues.
• Stay updated on emerging technologies and industry trends.
• Maintain understanding of clients’ IT infrastructure.
• Monitor and analyze helpdesk metrics and generate reports.
• Preventive maintenance of computer hardware and software.
• Documentation and implementation of technology projects.

Skills

LAN/WAN setup

IOS configuration

Windows troubleshooting

Remote support

Education

BS IT/CS/CE

Tools

AnyDesk

Zoom

HubSpot

Job description

As an IT Specialist, you will oversee and maintain client technology systems, ensuring smooth operations and tech success.

Your Role

Key responsibilities include:

• Managing and maintaining the client’s technology systems.
• iPhone and iPad (IOS) configuration and troubleshooting.
• Preventive maintenance of networking equipment, such as Cisco and Meraki.
• Providing support for onsite and remote operations.
• Ensuring data security and privacy.
• Collaborating with the team to optimize tech solutions.
• Developing efficient helpdesk processes.
• Serving as an escalation point for complex technical issues.
• Staying updated on emerging technologies and industry trends.
• Maintaining a comprehensive understanding of the clients' IT infrastructure.
• Monitoring and analyzing helpdesk metrics and generating reports.
• Preventive maintenance of computer hardware and software.
• Documentation and implementation of technology projects.

About You

The ideal candidate will have:

• Bachelor’s degree in BS IT, BS Comp Sci, BS Computer Engineering or equivalent (nice to have).
• 1 year of IT work experience in a business environment.
• Fresh graduates are welcome to apply.
• Must be based in Pampanga.
• Excellent written and spoken English communication skills.
• Experience in IT-related disciplines, such as LAN and WAN set-up and troubleshooting, IOS and Windows configuration and troubleshooting, network printer set-up and troubleshooting.
• Familiarity with Microsoft technologies: MS Office 365, Windows Server 2012 or later, and Windows 8 or later.
• Experience in remote access and support via AnyDesk.
• Knowledge of data privacy practices and laws as they relate to technology issues.
• Valid driver's license and own motorcycle for occasional field support, if needed.
• Familiarity with network engineering equipment such as Cisco or Meraki (nice to have).
• Cisco certification (nice to have).
• Knowledge of Zoom and HubSpot configuration and administration (nice to have).
• Experience in virtualization technologies (nice to have).

Compensation & Benefits

• Salary starts at PHP 18,000.
• 13th Month pay.
• Paid time off (PTO) for Sick Leave, Vacation Leave, and Emergency Leave.
• Maternity or Paternity leave.
• HMO upon regularization.
• Life insurance upon regularization
• MediCash for personal and dependent use
• Rice, clothing, laundry, and meal allowance
• Achievement Allowances
• Birthday Treats
• Company Events and Treats

Training & Development

Online trainings/Webinars.

Career Progression

Career advancement and promotion opportunities.