IT Specialist

ISTA Personnel Solutions; Makati; On-site; PHP 260,000 - 380,000; Full time

Benefits offered by this job

Health insurance

Night shift premium

Attendance bonus

Paid time off

Leave credits

Career growth

Job summary

ISTA Solutions seeks an experienced IT Specialist to join our team in Makati. You will provide desktop, network, and software support, set up accounts, and help maintain data security and backup processes. A diploma or CS/IT degree is acceptable, with at least 6 months of IT/help desk experience.

BPO experience is a plus, and shifts include day, mid, and night. We value work-life balance and offer competitive pay, health insurance for dependents, and opportunities for career growth within a

Qualifications

• Fresh grads can apply.
• At least 6 months experience as IT Technician / Help Desk / Associate.
• BPO experience is an advantage.
• Good verbal and written English skills.
• Willing to work onsite in Makati and Mandaluyong.
• Amenable to day, mid, and night shifts.

Responsibilities

• Provide technical support for hardware, software, and network-related issues.
• Diagnose and resolve system crashes, slow performance, application errors, and peripheral device issues.
• Install, configure, and maintain desktop computers, laptops, printers, and scanners.
• Install, update, and troubleshoot operating systems and software applications.
• Set up user accounts, email, and network access for new employees.
• Perform basic network troubleshooting including Wi-Fi, VPN, and LAN connectivity issues.
• Ensure users have access to shared drives, printers, and other network resources.
• Implement security measures such as antivirus software, firewalls, and system updates.
• Assist with data backup and recovery to maintain data integrity.
• Track and manage IT hardware and software inventory and coordinate repairs when needed.
• Document support requests and resolutions in ticketing systems.
• Provide user training, create technical documentation, and escalate complex issues to higher-level IT teams.

Skills

English skills

Technical support

Education

CS/IT degree or diploma

Job description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced IT Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and responsibilities

• Provide technical support for hardware, software, and network-related issues.
• Diagnose and resolve system crashes, slow performance, application errors, and peripheral device issues.
• Install, configure, and maintain desktop computers, laptops, printers, and scanners.
• Install, update, and troubleshoot operating systems and software applications.
• Set up user accounts, email, and network access for new employees.
• Perform basic network troubleshooting including Wi-Fi, VPN, and LAN connectivity issues.
• Ensure users have access to shared drives, printers, and other network resources.
• Implement security measures such as antivirus software, firewalls, and system updates.
• Assist with data backup and recovery to maintain data integrity.
• Track and manage IT hardware and software inventory and coordinate repairs when needed.
• Document support requests and resolutions in ticketing systems.
• Provide user training, create technical documentation, and escalation complex issues to higher-level IT teams.

• With Vocational Diploma / Short Course Certificate on Bachelor's/College Degree, Computer Science/Information Technology or equivalent. (Fresh Grads can apply)
• At least 6 months experience as an IT Technician / Help Desk / Associate
• BPO experience is an advantage
• Good verbal and written English skills
• Willing to work onsite in Makati and Mandaluyong
• Amenable working shifting schedules (Day, Mid, Night)

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all-inclusive environment where everyone thrives