IT Specialist

ISTA Solutions; Makati; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Health insurance with dependents

Attendance bonus

Paid time off

Career growth

Job summary

ISTA Solutions is seeking an IT Specialist to join our team in Makati/Mandaluyong. You will provide technical support for hardware, software, and network-related issues and help maintain desktops, laptops, printers, and scanners.

The role includes setting up user accounts, basic network troubleshooting, and applying security measures. We offer competitive salary and benefits, health insurance with dependents, night differential, attendance bonus, paid time off, and opportunities for career

Qualifications

• IT diploma/certificate or bachelor's degree in IT or related field.
• At least 6 months experience as IT Technician/Help Desk/Associate.
• Fresh grads may apply; BPO experience is an advantage.
• Good verbal and written English skills.

Responsibilities

• Provide technical support for hardware, software, and network-related issues.
• Diagnose and resolve system crashes, slow performance, application errors, and peripheral device issues.
• Install, configure, and maintain desktop computers, laptops, printers, and scanners.
• Install, update, and troubleshoot operating systems and software applications.
• Set up user accounts, email, and network access for new employees.
• Perform basic network troubleshooting including Wi‑Fi, VPN, and LAN connectivity issues.
• Ensure users have access to shared drives, printers, and other network resources.
• Implement security measures such as antivirus software, firewalls, and system updates.
• Assist with data backup and recovery to maintain data integrity.
• Track and manage IT hardware and software inventory and coordinate repairs when needed.
• Document support requests and resolutions in ticketing systems.
• Provide user training, create technical documentation, and elevate complex issues to higher-level IT teams.

Skills

English proficiency

Education

IT Diploma or Certificate

Bachelor's degree in IT

Job description

Job Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced IT Specialist to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. Were looking for a team player who is ready to contribute to our mission, just like you!

Roles and responsibilities

• Provide technical support for hardware, software, and network-related issues.
• Diagnose and resolve system crashes, slow performance, application errors, and peripheral device issues.
• Install, configure, and maintain desktop computers, laptops, printers, and scanners.
• Install, update, and troubleshoot operating systems and software applications.
• Set up user accounts, email, and network access for new employees.
• Perform basic network troubleshooting including Wi‑Fi, VPN, and LAN connectivity issues.
• Ensure users have access to shared drives, printers, and other network resources.
• Implement security measures such as antivirus software, firewalls, and system updates.
• Assist with data backup and recovery to maintain data integrity.
• Track and manage IT hardware and software inventory and coordinate repairs when needed.
• Document support requests and resolutions in ticketing systems.
• Provide user training, create technical documentation, and elevate complex issues to higher-level IT teams.

Requirements

• With Vocational Diploma / Short Course Certificate on Bachelors/College Degree, Computer Science/Information Technology or equivalent. (Fresh Grads can apply)
• At least 6 months experience as an IT Technician / Help Desk / Associate
• BPO experience is an advantage
• Good verbal and written English skills
• Willing to work onsite in Makati and Mandaluyong
• Amenable working shifting schedules (Day, Mid, Night)

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values‑driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all‑inclusive environment where everyone thrives