IT ServiceDesk Specialist I (Spanish)

Nidec Motor Philippines Corporation; Metro Manila; Hybrid; PHP 280,000 - 420,000; Full time

Benefits offered by this job

Hybrid work setup

HMO for employees and dependents

13th month pay

Meal/Transportation/Rice/Clothing

Paid leaves

Job summary

Nidec Motor Philippines Corporation is seeking a Spanish-speaking IT ServiceDesk Specialist I to join our IT Services team. You will be the first point of contact for end-users across phone and email, troubleshooting in English and Spanish, managing tickets, and ensuring smooth daily IT operations.

You will support Windows/Office 365/AD, use ServiceNow and Ivanti, and collaborate with international teams. A hybrid work setup is offered with opportunities for travel within the NMPC network.

Qualifications

• Fluent in Spanish and English (written and spoken)
• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related field
• Strong communication, phone etiquette, and customer service skills
• Fundamental knowledge of Windows OS (Windows 10), basic networking, and Office 365
• Ability to learn quickly and explain technical concepts to non-technical users
• Willingness to work flexible schedules or occasional weekend/night shifts as needed

Responsibilities

• Serve as the primary point of contact for end-users seeking technical assistance via phone or email.
• Deliver high-quality IT support and customer service in both Spanish and English.
• Log, update, and manage support tickets using ticketing systems (ServiceNow / Ivanti).
• Troubleshoot hardware, software, network, and operating system issues for end-users.
• Perform basic administration for Windows, Office 365, Active Directory, and remote support tools.
• Assist in resolving user concerns and elevate high-level or complex issues to leads/supervisors as needed.
• Maintain accurate documentation of technical issues, diagnostic steps, and resolutions.
• Support internal team members with Spanish language assistance when necessary.
• Participate in daily monitoring tasks and operational shifts (including occasional weekends/holidays if needed).

Skills

Fluent in Spanish and English

Strong communication

Customer service

Education

Bachelor's degree in IT/CS/Engineering or related field

Tools

ServiceNow

Ivanti

Job description

About the Role

We are looking for a customer-focused, Spanish-speaking IT ServiceDesk Specialist (Spanish) to join our growing IT Services team. This role serves as the first point of contact for technical support, delivering exceptional service to our global end-users across phone and email channels. You will work closely with international teams, using both English and Spanish to troubleshoot technical issues, manage service tickets, and ensure seamless daily IT operations.

What You'll Be Doing

1. Serve as the primary point of contact for end-users seeking technical assistance via phone or email.

2. Deliver high-quality IT support and customer service in both Spanish and English.

3. Log, update, and manage support tickets using ticketing systems (ServiceNow / Ivanti).

4. Troubleshoot hardware, software, network, and operating system issues for end-users.

5. Perform basic administration for Windows, Office 365, Active Directory, and remote support tools.

6. Assist in resolving user concerns and elevate high-level or complex issues to leads/supervisors as needed.

7. Maintain accurate documentation of technical issues, diagnostic steps, and resolutions.

8. Support internal team members with Spanish language assistance when necessary.

9. Participate in daily monitoring tasks and operational shifts (including occasional weekends/holidays if needed).

What We're Looking For

Must-Haves

1. Fluent in Spanish and English (written and spoken; Spanish fluency certification required)

2. Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or related field

3. Strong communication, phone etiquette, and customer service skills

4. Fundamental knowledge of Windows OS (Windows 10), basic networking, and Office 365

5. Ability to learn quickly and explain technical concepts to non-technical users

6. Willingness to work flexible schedules or occasional weekend/night shifts as needed

Nice-to-Haves

1. 1–2 years of experience in IT technical support, Service Desk, or customer service

2. Hands-on experience with ServiceNow, Ivanti / LANDesk, Active Directory, Citrix, or ERP systems (Oracle, JDE, MS Dynamics)

3. Familiarity with ticket logging and phone support workflows

4. ITIL Foundation or CompTIA A+ certification

What we offer

At Nidec Motor Philippines Corporation, we are committed to providing a supportive and rewarding work environment for our employees. As a IT ServiceDesk Specialist I (Spanish), you can expect:

• Competitive Wages and Benefits – We provide employees with market-competitive pay and benefits package

• Meal, Transportation, Rice, Clothing Allowance

• Paid Leaves – We provide leave benefits to allow employees to take time off work – 20 Vacation, 20 Sick (convertible to cash if unused)

• Guaranteed Midyear Pay and 13th month pay

• HMO for employees and qualified dependents

• Productivity and Perfect Attendance Incentive; Performance-based Merit Increase

• Hybrid Work Setup: 2 days onsite work, 3 days work from home

• Business Travel – We provide opportunities to employees in qualified roles to visit other Nidec global sites

• Life / Personal Accident Insurance

• Study Assistance

About us

Nidec Motor Philippines Corporation (NMPC) is the leading provider of value-based solutions to all business platforms of its parent company, Nidec Corporation, a manufacturer of large and small precision motors based in Kyoto, Japan. As a shared service resource for the Nidec group of companies, Nidec Motor Philippines Corporation (NMPC) provides value-based solutions to all business platforms of Nidec and its service portfolio includes Administrative Services, Financial Services, Sales and Marketing Services, IT Services, Supply Chain Management Services, Technical Engineering Services and Procurement Services.

Through our benefits, development opportunities, and an inclusive work environment, we aim to create an organization our people are proud to represent.