IT Service & Support Associate, Banking Infrastructure

RCBC; Muntinlupa; On-site; PHP 360,000 - 720,000; Full time

Job summary

RCBC in the Philippines seeks a professional to oversee IT infrastructure planning, organization, and execution in line with bank standards and MTPP compliance. The role includes managing operations, supporting existing apps, and developing new technical solutions to meet customer needs.

The position emphasizes efficient service delivery, process improvements, and proactive engagement with clients to ensure a positive customer experience within a banking environment.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Ability to handle complexity and make efficient decisions while maintaining time management.

Responsibilities

• Plan, organize, and execute IT infrastructure and systems per bank standards and MTPP compliance.
• Manage IT operations to meet customer requirements and maintain existing applications while developing new technical solutions.
• Support process improvements and technology implementations across systems used in the branch.
• Engage with branch clients to provide excellent customer service and experience.

Skills

IT infrastructure management

Operations management

Customer service focus

Technical solution development

Education

Bachelor degree in any 4-year course

Job description

RCBC in the Philippines seeks a professional to oversee IT infrastructure planning, organization, and execution in line with bank standards and MTPP compliance. The role includes managing operations, supporting existing apps, and developing new technical solutions to meet customer needs.

The position emphasizes efficient service delivery, process improvements, and proactive engagement with clients to ensure a positive customer experience within a banking environment.