Proactive IT Service Desk Analyst - Windows & MFA Support

NightOwl Consulting; Philippines; Remote; PHP 446,400 - 558,000; Full time

Benefits offered by this job

Above market salary

HMO on Day 1 for principal and two dependents

Performance-based Incentives

Quarterly Company Events

Equipment and software provided

Job summary

NightOwl Consulting is hiring an IT Service Desk Analyst based in the Philippines. This role provides first-level technical support across multiple departments, requiring strong communication skills and hands-on experience with Microsoft systems.

You will manage incoming support requests, troubleshoot problems, and contribute to documentation and knowledge bases. The position offers a competitive salary and various benefits starting from the first day.

Qualifications

• 2+ years of direct end-user support experience in a service desk or technical support role.
• Working knowledge of Microsoft Windows, Office 365, Active Directory, and common enterprise software tools.
• Ability to communicate clearly with users of varying technical skill levels.

Responsibilities

• Provide first-level technical support for desktops, laptops, and software.
• Manage incoming support requests via Zendesk and other channels.
• Set up new user accounts and perform password resets.
• Troubleshoot hardware, connectivity, and software issues.

Skills

Direct end-user support experience

Microsoft Windows knowledge

Office 365 experience

Active Directory knowledge

Problem-solving skills

Clear communication skills

Ticketing systems management

Remote support tools familiarity

Education

College degree in Information Technology

Tools

Zendesk

Tanium

ScreenConnect

Job description

NightOwl Consulting is hiring an IT Service Desk Analyst based in the Philippines. This role provides first-level technical support across multiple departments, requiring strong communication skills and hands-on experience with Microsoft systems.

You will manage incoming support requests, troubleshoot problems, and contribute to documentation and knowledge bases. The position offers a competitive salary and various benefits starting from the first day.