IT Operations & End-User Support Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking an IT Service Desk/Desktop Support professional to join our user-focused team.

As a first-line resolver you will handle incidents via walk-in, hotline, Teams, remote and on-site support, troubleshoot hardware, software and network issues, configure and maintain laptops and devices, assist with onboarding/offboarding and AV support, and ensure SLA targets while coordinating with global teams.

Qualifications

• Graduate of BS IT, BS Computer Science or related field.
• At least 1 year of experience in IT Service Desk, IT Operations, Desktop Support, Technical Support, or a similar end-user support role (Fresh graduates are also welcome to apply).
• Must be familiar with end-user support, technical troubleshooting, Microsoft 365 Administration, Endpoint Management and IT Service Management.

Responsibilities

• Provide first-line support for incidents and service requests via walk-in, hotline, Teams, remote, and on-site support channels
• Troubleshoot hardware, software, mobile, network, and application-related issues.
• Configure, deploy, maintain, retrieve, and support laptops and end-user devices.
• Support new hire onboarding, employee offboarding, and user access requirements.
• Provide meeting room, AV, webinar, and business event support.
• Ensure timely ticket resolution and SLA compliance while coordinating escalations with global support teams.

Skills

IT Service Desk Experience

Technical Troubleshooting

User Support

End-User Devices

Microsoft 365 Administration

Endpoint Management

IT Service Management

Education

BS IT/ BS Computer Science or related field

Tools

Microsoft 365 Administration

Endpoint Management

ITSM

Job description

Hammerjack Pty Ltd in the Philippines is seeking an IT Service Desk/Desktop Support professional to join our user-focused team.

As a first-line resolver you will handle incidents via walk-in, hotline, Teams, remote and on-site support, troubleshoot hardware, software and network issues, configure and maintain laptops and devices, assist with onboarding/offboarding and AV support, and ensure SLA targets while coordinating with global teams.