IT Service Desk Specialist – Onsite in Davao

BDO Unibank, Inc.; Davao City; On-site; PHP 240,000 - 360,000; Full time

Job summary

BDO Unibank, Inc. is seeking a Service Desk Officer to serve as the single point of contact for IT problems, requests, and inquiries. The role covers call taking, email and ticket handling, and first-level support, with responsibilities across inbound requests and eChannels. Onsite work in Davao is required.

The candidate will log tickets, assess impact and urgency, and escalate when needed, while ensuring timely updates and onboarding support for new staff.

Qualifications

• Graduate of a 4-year college course.
• Preferably 2 years employment in an IT organization with similar capacity.
• Must be willing to work onsite and be assigned in Davao.

Responsibilities

• Receives and handles IT-related calls, requests, and queries and logs them into the ticketing tool.
• Provides first-level IT support over the phone or remotely with step-by-step guidance.
• Escalates unresolved issues to Level 2 IT units per the escalation matrix.
• Updates tickets with status and relevant information; monitors reported concerns until resolved.
• Assists in onboarding new Service Desk personnel and performs other related duties as assigned.

Education

4-year college course

Job description

BDO Unibank, Inc. is seeking a Service Desk Officer to serve as the single point of contact for IT problems, requests, and inquiries. The role covers call taking, email and ticket handling, and first-level support, with responsibilities across inbound requests and eChannels. Onsite work in Davao is required.

The candidate will log tickets, assess impact and urgency, and escalate when needed, while ensuring timely updates and onboarding support for new staff.