Technical Operations Specialist - Incident & Release Expert

BDO Unibank, Inc.; Metro Manila; Presencial; PHP 700.000 - 1.000.000; Jornada completa

Descripción de la vacante

BDO Unibank, Inc. is seeking an experienced IT Incident and Problem Support specialist to handle escalated tickets with strong root-cause analysis. You will investigate, troubleshoot, and drive permanent fixes while coordinating with cross-functional teams to minimize disruptions.

Responsibilities include data gathering, creating workarounds, and maintaining knowledge bases. Onsite work in Makati/Ortigas is required to support secure, reliable banking IT operations.

Formación

• Degree in Computer Science, Information Technology, or other relevant fields.
• At least 4 years of experience in incidents/problems handling and IT support.
• Must be willing to work onsite and be assigned in Makati/Ortigas.

Responsabilidades

• Provide 2nd level support to incidents/problems escalated by Level 1 support.
• Perform code level investigation and troubleshoot incidents and problems.
• Identify root cause and drive to permanent fixes with teams.
• Gather data, tests, and replicate incidents to verify issues.
• Communicate progress and outcomes to stakeholders during troubleshooting.

Conocimientos

2nd level support

Root cause analysis

Troubleshooting

Incident investigation

Stakeholder communication

Educación

Bachelor's degree in Computer Science or Information Technology

Herramientas

Database querying

Monitoring tools

Descripción del empleo

BDO Unibank, Inc. is seeking an experienced IT Incident and Problem Support specialist to handle escalated tickets with strong root-cause analysis. You will investigate, troubleshoot, and drive permanent fixes while coordinating with cross-functional teams to minimize disruptions.

Responsibilities include data gathering, creating workarounds, and maintaining knowledge bases. Onsite work in Makati/Ortigas is required to support secure, reliable banking IT operations.