IT Service Desk Intern - Hybrid IT Support & Security

TrendMicro; Manila; Hybrid; PHP 167,000 - 234,000; Part time

Job summary

Trend Micro is offering IT Engineer Intern roles in a hybrid setup, requiring 2 days onsite and 3 days remote in Metro Manila. The internship emphasizes IT support, service desk management, hardware troubleshooting, and operating system/Application configuration to maintain secure, reliable systems.

Ideal candidates are pursuing a bachelor’s degree in IT-related fields, can commit 500 internship hours, and have knowledge of network security and troubleshooting, plus familiarity with Windows/Mac

Qualifications

• Enrolled in a bachelor’s degree in Information Technology, Information Systems, Computer Engineering, Computer Science, or related fields.
• Can render a minimum of 500 hours of internship training.
• Willing to be on a hybrid set-up, 2 days onsite and 3 days remote.
• Knowledgeable in network security and troubleshooting.
• Familiar but not limited to Desktop Windows OS, Desktop MAC OS, Microsoft applications, Microsoft Teams, Windows server, Zoom, Adobe.

Responsibilities

• Provide first line of IT support via phone, email, chat.
• Manages service desk support tickets and requests.
• Assist in onsite meetings, events, and physical troubleshooting/repair of hardware and connectivity.
• Coordinate process to other service teams as necessary.
• Installing and configuring operating systems and application software.
• Implementing best practices for system security and data backups.
• Troubleshooting and resolving all technical issues when they arise.
• Communicating effectively with IT support staff to ensure the setup process runs smoothly.

Skills

Network security

Troubleshooting

IT support

Education

Bachelor-level internship prerequisites

Minimum 500 internship hours

Tools

Desktop Windows OS

Desktop Mac OS

Microsoft applications

Microsoft Teams

Windows Server

Zoom

Adobe

Job description

Trend Micro is offering IT Engineer Intern roles in a hybrid setup, requiring 2 days onsite and 3 days remote in Metro Manila. The internship emphasizes IT support, service desk management, hardware troubleshooting, and operating system/Application configuration to maintain secure, reliable systems.

Ideal candidates are pursuing a bachelor’s degree in IT-related fields, can commit 500 internship hours, and have knowledge of network security and troubleshooting, plus familiarity with Windows/Mac