IT Service Desk Intern

TrendMicro; Manila; Hybrid; PHP 167,000 - 234,000; Part time

Job summary

Trend Micro is offering IT Engineer Intern roles in a hybrid setup, requiring 2 days onsite and 3 days remote in Metro Manila. The internship emphasizes IT support, service desk management, hardware troubleshooting, and operating system/Application configuration to maintain secure, reliable systems.

Ideal candidates are pursuing a bachelor’s degree in IT-related fields, can commit 500 internship hours, and have knowledge of network security and troubleshooting, plus familiarity with Windows/Mac

Qualifications

• Enrolled in a bachelor’s degree in Information Technology, Information Systems, Computer Engineering, Computer Science, or related fields.
• Can render a minimum of 500 hours of internship training.
• Willing to be on a hybrid set-up, 2 days onsite and 3 days remote.
• Knowledgeable in network security and troubleshooting.
• Familiar but not limited to Desktop Windows OS, Desktop MAC OS, Microsoft applications, Microsoft Teams, Windows server, Zoom, Adobe.

Responsibilities

• Provide first line of IT support via phone, email, chat.
• Manages service desk support tickets and requests.
• Assist in onsite meetings, events, and physical troubleshooting/repair of hardware and connectivity.
• Coordinate process to other service teams as necessary.
• Installing and configuring operating systems and application software.
• Implementing best practices for system security and data backups.
• Troubleshooting and resolving all technical issues when they arise.
• Communicating effectively with IT support staff to ensure the setup process runs smoothly.

Skills

Network security

Troubleshooting

IT support

Education

Bachelor-level internship prerequisites

Minimum 500 internship hours

Tools

Desktop Windows OS

Desktop Mac OS

Microsoft applications

Microsoft Teams

Windows Server

Zoom

Adobe

Job description

As the number of cyberattacks and digital threats continue to grow, our world needs more passionate and innovative individuals who seek to be trailblazers in and shapers of the rapidly evolving cybersecurity landscape. At Trend Micro, we offer tremendous opportunities that will challenge and equip you to become engineered to do good in whatever path you take. By choosing to be an agent of change, you will be part of an impactful mission that aims to make the world safe for exchanging digital information.

IT Engineer Intern Roles and Responsibility:

• Provide first line of IT support via phone, email, chat.
• Manages service desk support tickets and requests.
• Assist in onsite meetings, events, and physical troubleshooting/repair of hardware and connectivity.
• Can coordinate process to other service teams as necessary.
• Installing and configuring operating systems and application software.
• Implementing best practices for system security and data backups.
• Troubleshooting and resolving all technical issues when they arise.
• Communicating effectively with IT support staff to ensure the setup process runs smoothly.

Qualifications:

• Enrolled in a bachelor's degree in Information Technology, Information Systems, Computer Engineering, Computer Science, or any related courses.
• Can render a minimum of 500 hours of internship training.
• Willing to be on a hybrid set-up, 2 days onsite and 3 days remote.
• Knowledgeable in network security and troubleshooting.
• Familiar but not limited to the following applications: Desktop Windows OS, Desktop MAC OS, Microsoft applications, Microsoft teams, windows server, Business applications (zoom, adobe).

Be Passionate. Be Innovative. Be a Trender. Be #EngineeredToDoGood.

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security that inspires confidence, drives innovation, and eliminates risk. Trusted by the largest enterprises and governments across 185 countries, TrendAI™ secures the entire organization, from identities to infrastructure to data. We embrace change, empower our people, and foster innovation in an increasingly connected world. Our diverse, multicultural workforce is at the heart of our global success. At TrendAI™, we’re always seeking exceptional talent; people who want to collaborate with the best and push boundaries together. Here, your work goes beyond building a career. You will help protect what matters and play a vital role in shaping a safer, more trustworthy AI-powered future. Explore working at TrendAI™ AI Fearlessly.