IT Service Desk Analyst - Complex Issues & RootCause

Unisys; Mandaluyong; On-site; PHP 480,000 - 720,000; Full time

Job summary

Unisys is seeking a qualified professional in Metro Manila to troubleshoot and resolve complex hardware/software issues, including client proprietary and Unisys applications, plus voic e systems. You will investigate root causes and communicate resolutions to users, helping prevent recurrence.

The role requires 3-4 years of relevant experience, a High School Diploma or GED, and ITIL certification. Unisys values equal opportunity and provides accommodations as needed.

Qualifications

• High School Diploma or GED required.
• Generally 3-4 years’ experience in area of responsibility.
• ITIL certification required.

Responsibilities

• Troubleshoots and resolves complex issues including maintenance of hardware/software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and
• Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution.
• Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence.
• Supports ongoing day to day questions related to client incidents, requests and queries.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.

Skills

Troubleshooting

Analytical skills

Communication

Education

High School Diploma or GED

Tools

ITIL certification

Job description

Unisys is seeking a qualified professional in Metro Manila to troubleshoot and resolve complex hardware/software issues, including client proprietary and Unisys applications, plus voic e systems. You will investigate root causes and communicate resolutions to users, helping prevent recurrence.

The role requires 3-4 years of relevant experience, a High School Diploma or GED, and ITIL certification. Unisys values equal opportunity and provides accommodations as needed.