Service Desk Analyst

Unisys; Mandaluyong; On-site; PHP 480,000 - 720,000; Full time

Job summary

Unisys is seeking a qualified professional in Metro Manila to troubleshoot and resolve complex hardware/software issues, including client proprietary and Unisys applications, plus voic e systems. You will investigate root causes and communicate resolutions to users, helping prevent recurrence.

The role requires 3-4 years of relevant experience, a High School Diploma or GED, and ITIL certification. Unisys values equal opportunity and provides accommodations as needed.

Qualifications

• High School Diploma or GED required.
• Generally 3-4 years’ experience in area of responsibility.
• ITIL certification required.

Responsibilities

• Troubleshoots and resolves complex issues including maintenance of hardware/software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and
• Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution.
• Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence.
• Supports ongoing day to day questions related to client incidents, requests and queries.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.

Skills

Troubleshooting

Analytical skills

Communication

Education

High School Diploma or GED

Tools

ITIL certification

Job description

• Troubleshoots and resolves complex issues including:
  • o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and
  • o Assisting with resolution of Issues with network connectivity, printing and remote access to desktop equipment.

• Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution.
• Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence.
• Supports ongoing day to day questions related to client incidents, requests and queries.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.

You will be successful in this role if you have:

At least High School Diploma or GED required

Generally, 3-4 years’ experience in area of responsibility

ITIL certification required

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.