IT Service Coordinator

Alphatech Business Solutions; Cagayan de Oro; On-site; PHP 500,000 - 700,000; Full time

Job summary

AlphaTech is seeking an IT Operations Coordinator to oversee day-to-day IT services across its affiliated companies, ensuring smooth delivery and business continuity.

You will monitor incident queues, track SLAs, and coordinate with internal technical teams and clients to resolve infrastructure issues swiftly.

The ideal candidate has 2–3 years in IT support or operations, strong leadership, and familiarity with Odoo is a plus.

Qualifications

• Graduate with BS in Information Technology/CS or equivalent experience.
• 2–3 years in IT support, helpdesk, or IT operations coordination.
• Experience leading an IT team.
• Knowledge of Odoo is a plus.

Responsibilities

• Oversee day-to-day IT service delivery across affiliated companies.
• Coordinate incident management queues and monitor SLAs.
• Ensure business continuity and liaise with internal teams and clients.

Skills

IT coordination

Incident management

SLA tracking

Team coordination

Education

BS in Information Technology / Computer Science

Tools

Odoo

Job description

Join the AlphaTech team and coordinate IT excellence across our enterprises.

Job Description

Oversees and coordinates the day-to-day execution of IT services across the affiliated companies.

Serves as the primary point of contact for service performance, monitoring incident management queues, tracking service level agreements (SLAs), and ensuring that IT infrastructure issues are resolved swiftly.

The ideal candidate ensures high business continuity and coordinates closely with both internal technical teams and clients.

Requirements

• Graduate of a BS in Information Technology / Computer Science related field (or equivalent practical experience).
• Minimum of 2–3 years of experience in an IT support, helpdesk, or IT operational coordination role.
• Specialized in hardware and general knowledge in software development.
• Has experience in handling an IT team.
• Knowledge in Odoo is a plus factor.
• Willing to work in Cagayan De Oro.