IT Service & SLA Coordinator - On-site in Cagayan de Oro

Alphatech Business Solutions; Cagayan de Oro; On-site; PHP 500,000 - 700,000; Full time

Job summary

AlphaTech is seeking an IT Operations Coordinator to oversee day-to-day IT services across its affiliated companies, ensuring smooth delivery and business continuity.

You will monitor incident queues, track SLAs, and coordinate with internal technical teams and clients to resolve infrastructure issues swiftly.

The ideal candidate has 2–3 years in IT support or operations, strong leadership, and familiarity with Odoo is a plus.

Qualifications

• Graduate with BS in Information Technology/CS or equivalent experience.
• 2–3 years in IT support, helpdesk, or IT operations coordination.
• Experience leading an IT team.
• Knowledge of Odoo is a plus.

Responsibilities

• Oversee day-to-day IT service delivery across affiliated companies.
• Coordinate incident management queues and monitor SLAs.
• Ensure business continuity and liaise with internal teams and clients.

Skills

IT coordination

Incident management

SLA tracking

Team coordination

Education

BS in Information Technology / Computer Science

Tools

Odoo

Job description

AlphaTech is seeking an IT Operations Coordinator to oversee day-to-day IT services across its affiliated companies, ensuring smooth delivery and business continuity.

You will monitor incident queues, track SLAs, and coordinate with internal technical teams and clients to resolve infrastructure issues swiftly.

The ideal candidate has 2–3 years in IT support or operations, strong leadership, and familiarity with Odoo is a plus.