NOC Manager

AIA Digital+ Philippines; Makati; On-site; PHP 2,000,000 - 3,500,000; Full time

Benefits offered by this job

HMO with free 4 dependents

15 days VL and 15 days SL

Guaranteed 14th-month pay

Annual Targeted Incentive

Group Life Insurance

Additional protection benefits

Job summary

AIA Digital+ Philippines is seeking an IT Operations Leader to supervise IT service delivery, incident management, monitoring, and batch operations, ensuring high availability and minimal business impact. You will mentor diverse teams and act as the primary contact for senior management on operations and status updates.

The role requires 5+ years in IT operations with supervisory experience, a Bachelor's in Information Technology, and ITIL/CompTIA credentials.

Qualifications

• Minimum of 5 years of experience in IT operations with at least 5 years in a supervisory or management role.
• Bachelor's degree in Information Technology or related discipline.
• Relevant IT certifications (e.g., ITIL, CompTIA) are a plus.

Responsibilities

• Lead and mentor diverse teams across IT service desk, incident management, network operations, and batch operations.
• Ensure IT service availability and minimise business impact of outages.
• Communicate with senior management on incident status, service delivery, and objectives.
• Identify improvements within command centre operations and drive initiatives.
• Oversee monitoring, batch processing, patch management, and network monitoring.
• Collaborate with stakeholders to align IT services with business needs and priorities.
• Contribute to strategic planning and advocate for technology solutions to improve efficiency.

Job description

Role Objective

• Ensures IT service availability and minimises the AIA's business impact of IT service outages through the effective management.

• Contributes to the improvement of user satisfaction with IT services by ensuring that the arrangements remain aligned with business needs and priorities and fit for purpose.

• Acts as the primary point of contact for senior management regarding overall IT operations, incident status, and service delivery.

Roles and Responsibilities:

Leadership and Management

• Lead and mentor diverse teams, including 1st Level Technical Support, IT Service Desk, Incident Management, Network Operations, System Monitoring, and Batch Operations.

• Foster a collaborative environment to ensure high team morale and performance.

Incident and Service Management

• Work and Incident Management team to ensure timely resolution of issues and minimizing downtime.

Monitoring and Operations

• Supervise system and network monitoring to proactively identify and resolve potential issues.

• Manage batch operations to ensure job scheduling, execution, and troubleshooting are performed efficiently.

Process Improvement

• Identify areas for improvement within the command centre operations and implement initiatives to enhance effectiveness.

Stakeholder Communications

• Communicate effectively with various stakeholders to resolve conflicts and ensure alignment on objectives.

Strategic Planning

• Contribute to the development of strategic initiatives that align with the organization’s IT goals and objectives

• Advocate for technologies and solutions that can improve service delivery and operation efficiency.

Minimum Job Requirements:

Relevant Experience:

• Minimum of 5 years of experience in IT operations, with at least 5 year in a supervisory or management role.

• An equivalent combination of qualifications and relevant experience.

Education

• Bachelor's degree holder of university on Information Technology or related discipline

• Relevant IT certifications (e.g., ITIL, CompTIA) are a plus

Technical Skills

• Strong knowledge of application monitoring tools, batch processing systems, patch management, and network monitoring tools.

• Excellent analytical and problem-solving skills, with the ability to make decisions under pressure.

• Strong verbal and written communication skills, capable of interacting with technical and non-technical stakeholders.

Be part of AIA Philippines's Technology Hub, the AIA Digital+ Philippines.

We are a brand that captures AIA's Group-led Technology, Digital and Analytics hubs dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

Launched in Mainland China, Malaysia and the Philippines, AIA Digital+ is bringing together top Technology, Digital and Analytics talent to accelerate AIA's transformation and secure our position as the technology leader in the insurance industry.

At AIA and AIA Digital+ we strive to attract,developandretaina workforce that is as diverse as the customers we serve and to cultivate an inclusive work environment that accepts the strength of heritage and individuals.

HMO with free 4 dependents (upon hire for Principal and upon regularization for the eligible dependents)

15 days VL and 15 days SL (Pro-rated for mid-year hire)

Guaranteed 14th-month pay

Annual Targeted Incentive (Performance Bonus)

Group Life Insurance

Protection benefits, and a lot more w/c will be discussed during the job offer stage